Work Control Specialist

UNIVERSITY OF OKLAHOM; Norman (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits Eligible

Job summary

University of Oklahoma is seeking a customer-focused Work Control Specialist to support Facilities Management operations and act as the primary contact for campus service requests.

Key duties include managing work orders in AiM, dispatching staff, and coordinating billing inquiries while maintaining service records in a fast-paced environment.

Qualifications

• 12 months experience in customer service in an office environment.

Responsibilities

• Answer phones and Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM Maintenance Management System.
• Dispatch maintenance personnel and troubleshoot urgent service issues.
• Serve as a liaison between customers and Facilities Management staff.
• Respond to service request, billing, and work order inquiries.
• Assist with monthly billing, reporting, and account reconciliations.
• Coordinate special event support and maintain service request records.
• Manage key check-outs and assist with lost and found operations.
• Perform administrative, clerical, and customer service duties as needed.

Skills

Customer service

Phone support

Clerical accuracy

Education

High School Diploma or GED

Tools

AiM Maintenance Management System

Job description

Pay Range:Targeted pay up to $18.27 hourly, depending on experience.

Benefits Eligible:Yes

Work Schedule:Monday - Friday, 7:30 AM to 4:00 PM

Travel:Not required

Position Introduction:

The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.

Key Responsibilities:

• Answer phones and Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM Maintenance Management System.
• Dispatch maintenance personnel and troubleshoot urgent service issues.
• Serve as a liaison between customers and Facilities Management staff.
• Respond to service request, billing, and work order inquiries.
• Assist with monthly billing, reporting, and account reconciliations.
• Coordinate special event support and maintain service request records.
• Manage key check-outs and assist with lost and found operations.
• Perform administrative, clerical, and customer service duties as needed.

If you excel at communication, problem-solving, and working in a fast-paced environment, we'd love to have you on our team.

View full job description

Required Education and Experience:

• High School Diploma or GED.
• 12 months experience in customer service in an office environment.

Required Certifications and Licenses:

• None

Hiring Contingent Upon a Background Check:

Yes