Work Control Specialist

University of Oklahoma; Norman (OK); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

University of Oklahoma is seeking a Customer-focused Work Control Specialist to support Facilities Management operations and act as the primary contact for campus service requests.

Responsibilities include managing work orders in AiM, dispatching staff, and serving as liaison between customers and Facilities Management. Requires a high school diploma or GED and 1 year of office-based customer service experience.

Qualifications

• High school diploma or GED is required.
• One year of customer service experience in an office setting.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Answer phones, Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM system.
• Dispatch maintenance staff and troubleshoot urgent service issues.
• Serve as liaison between customers and Facilities Management staff.
• Respond to service requests, billing, and work order inquiries.
• Assist with monthly billing, reporting, and account reconciliations.

Skills

Customer service

Office environment experience

Education

High School Diploma or GED

Tools

AiM Maintenance Management System

Job description

Position Introduction

The University of Oklahoma is seeking a customer-focused and detail-oriented Work Control Specialist to support Facilities Management operations and serve as a primary point of contact for campus service requests.

Key Responsibilities

• Answer phones and Webex calls, assist walk-in customers, and provide campus information.
• Create and manage work orders in the AiM Maintenance Management System.
• Dispatch maintenance personnel and troubleshoot urgent service issues.
• Serve as a liaison between customers and Facilities Management staff.
• Respond to service request, billing, and work order inquiries.
• Assist with monthly billing, reporting, and account reconciliations.
• Coordinate special event support and maintain service request records.
• Manage key check-outs and assist with lost and found operations.
• Perform administrative, clerical, and customer service duties as needed.

If you excel at communication, problem-solving, and working in a fast-paced environment, we'd love to have you on our team.

Required Education and Experience

• High School Diploma or GED.
• 12 months experience in customer service in an office environment.

Required Certifications And Licenses

• None

Hiring Contingent Upon a Background Check: Yes

Pay Range: Targeted pay up to $18.27 hourly, depending on experience.

Benefits Eligible: Yes

Work Schedule: Monday - Friday, 7:30 AM to 4:00 PM

Travel: Not required