Work Control Assistant

The University of Georgia; Athens (GA); On-site; USD 36,000 - 54,000; Full time

Job summary

The University of Georgia is seeking a Work Control Assistant for University Housing. You will input work orders submitted by staff and residents, schedule inspections and repairs for the fleet, and monitor fuel purchases. You may also assist in overseeing student and temporary workers and serve as backup for the Work Control Manager.

Strong communication, teamwork, and proficiency with computer applications like OneSource and Microsoft Office are essential for success in this role.

Qualifications

• High school diploma or equivalent.
• Technical knowledge via apprenticeship, 2-year degree, or professional certificate preferred.

Responsibilities

• Input and manage work orders in AiM daily.
• Review after-hours on-call reports and follow up on issues.
• Coordinate with building service staff, maintenance, and trades.
• Attach police reports to vandalism-related work orders.
• Act as backup for the Work Control Manager.
• Assist in fleet scheduling and vehicle inspections.

Skills

Create work orders

Communicate professionally

Team collaboration

IT applications

Adaptability

Education

High school diploma

Tools

OneSource

Microsoft Office

UGA email

Employee websites

Job description

Position Summary

The Work Control Assistant serves in the Work Control office by inputting work orders submitted by staff and residents in University Housing, which provides on‑campus housing options for 9,000+ students. The position schedules inspections and repairs for the low‑speed vehicles in University Housing’s fleet, monitors purchasing of fuel for the fleet, and acts as backup for the Work Control Manager in their absence. The Assistant also assists in overseeing student and temporary workers.

Minimum Qualifications

High school diploma or equivalent.

Preferred Qualifications

• Technical knowledge in the field acquired through an apprenticeship, a 2‑year degree, or professional certificate.

Knowledge, Skills, Abilities and/or Competencies

• Creates work orders with the expected degree of independence and limited mistakes.
• Effectively communicates and collaborates in a professional and consistent manner with building service workers, residence hall staff, students/families and other team members via telephone, in writing, or in person.
• Proven ability to work as a team member but also make effective independent decisions and follow through on assignments.
• Can effectively utilize a variety of computer applications, including OneSource, the Microsoft Office Suite, UGA email and employee websites.
• Adaptable to a fluctuating work environment.

University Housing Expectations

• Commit to a University Housing‑first philosophy by promoting student success and supporting University Housing, Division of Student Affairs, and University of Georgia missions and goals.
• Safeguard the physical security of University Housing facilities, protect sensitive information through adherence to cybersecurity policies and best practices, promptly report security concerns or incidents, and promote a culture of security awareness.
• Embrace an entrepreneurial spirit by identifying opportunities to protect departmental resources and find cost savings.
• Be present and on time for all scheduled work, communicating proactively for unavoidable absences and adhering to leave procedures.
• Provide a positive student experience by being courteous, caring, patient, flexible, and working to resolve issues or problems in a timely manner.
• Collaborate with team members across University Housing as needed and communicate issues to supervisors.
• Maintain a positive and productive environment by consistently following department, campus and USG policies and procedures.
• Designated as Essential Personnel Pool for critical operations during inclement weather or other emergency situations; may be required to report to work when the university is closed or operating under modified conditions.
• Participate in departmental “all hands‑on‑deck” events (e.g., move‑in, move‑out, residence hall emergencies).

Physical Demands

• Standard for a normal office environment.
• May be outside periodically to inspect vehicles.
• Safely operate a UGA state vehicle, as necessary.

Additional Requirements

• Driving responsibility: Yes.
• Position of Trust: Yes.
• Operation, access, or control of financial resources: No.
• Requirement of a P‑Card: No.
• Direct interaction or care of children under 18 or direct patient care: Yes.
• Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications): Yes.

Duties / Responsibilities

Work Control (80%)

• Assist the Work Control Manager with utilizing facilities software systems (Ready and AiM) and input work requests into the AiM system daily.
• Review after‑hours on‑call reports from residence life, security, and maintenance staff daily and follow up on maintenance or cleaning concerns.
• Work closely with residential building service managers, maintenance supervisors, skilled trades, and utility workers regarding work requests.
• Interact professionally and consistently with a variety of customers and colleagues via customer virtual service desk, telephone, and/or in person to coordinate work.
• Contact UGA Facilities Management Division Work Control when assistance is needed to complete work requests.
• Attach police reports to the appropriate work orders involving damage due to vandalism.
• Serve as the Work Control Manager in their absence.

Fleet Management (10%)

• Assist with managing a fleet of vehicles for University Housing.
• Schedule repairs for low‑speed vehicles through a vendor.
• Schedule bi‑annual inspections of low‑speed vehicles and visually inspect each of those vehicles during the inspections.

Other (10%)

• Assist in giving student and temp workers assignments or projects.
• Complete all training requirements and participate in team activities.
• Assist in creating the yearlong schedule for maintenance on‑call.
• Other duties consistent with the purpose and scope of this position, which may be assigned.

Equal Employment Opportunity Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).