Work Coach: Empower Lives Through Job Support

Government Recruitment Service; Scarborough (ME); On-site; USD 39,000 - 47,000; Full time

Job summary

Government Recruitment Service is recruiting a Work Coach for the Department for Work and Pensions (DWP) across Yorkshire and Lincolnshire. You will support customers into work, provide tailored guidance, and manage a caseload on-site.

This role emphasizes equality, empathy and robust decision-making to help people access benefits and job opportunities. A rewarding position with public service impact.

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service is recruiting a Work Coach for the Department for Work and Pensions (DWP) across Yorkshire and Lincolnshire. You will support customers into work, provide tailored guidance, and manage a caseload on-site.

This role emphasizes equality, empathy and robust decision-making to help people access benefits and job opportunities. A rewarding position with public service impact.