Public Service Work Coach: Empower Careers & Change Lives

Government Recruitment Service; Washington; On-site; USD 38,000 - 47,000; Full time

Job summary

Government Recruitment Service in Washington is advertising a permanent Work Coach role with the Department for Work and Pensions (DWP). You will work on-site, helping customers access Universal Credit and related support while guiding them toward suitable job opportunities.

The role emphasizes customer-focused coaching, empathetic support, and building trust with individuals. You will handle face-to-face, digital and phone interactions and manage your caseload daily.

Qualifications

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.

Responsibilities

• Face-to-face, digital and telephone contacts with customers daily on site in DWP estate.
• Offer quality job-search advice and match applicants to suitable vacancies.
• Be accountable for caseload management and outcomes while following Equality Act 2010 requirements.

Job description

Government Recruitment Service in Washington is advertising a permanent Work Coach role with the Department for Work and Pensions (DWP). You will work on-site, helping customers access Universal Credit and related support while guiding them toward suitable job opportunities.

The role emphasizes customer-focused coaching, empathetic support, and building trust with individuals. You will handle face-to-face, digital and phone interactions and manage your caseload daily.