Impactful Work Coach: Guide People to Work

Government Recruitment Service; Irvine (CA); On-site; USD 38,000 - 47,000; Full time

Job summary

Government Recruitment Service in Irvine is recruiting a Work Coach for the Department for Work and Pensions on a permanent, full-time basis. The role involves helping claimants navigate Universal Credit and related support, with a mix of on-site, digital and telephone contact in the DWP estate.

You will develop local knowledge of employment opportunities, provide job-search guidance, and support customers to progress into work, while ensuring compliance with Equality Act obligations and

Responsibilities

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Job description

Government Recruitment Service in Irvine is recruiting a Work Coach for the Department for Work and Pensions on a permanent, full-time basis. The role involves helping claimants navigate Universal Credit and related support, with a mix of on-site, digital and telephone contact in the DWP estate.

You will develop local knowledge of employment opportunities, provide job-search guidance, and support customers to progress into work, while ensuring compliance with Equality Act obligations and