Work Based Learning Program Data Center Operations Technician

Amazon Web Services (AWS); Virginia; On-site; USD 39,000 - 88,000; Full time

Job summary

Join a forward-thinking company as a Data Center Technician in a dynamic work-based learning program. This role offers a unique opportunity to work in a state-of-the-art facility, where you'll engage with a diverse team of experts to ensure the smooth operation of critical infrastructure. You'll tackle challenging problems in a fast-paced environment, contributing to safety and efficiency while gaining hands-on experience. With a commitment to innovation and inclusivity, this program empowers you to grow professionally while making a significant impact in the cloud computing industry. If you're ready to take the next step in your career, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent required.
• Knowledge of computer hardware and operating systems preferred.

Responsibilities

• Perform server rack installations and hardware troubleshooting.
• Respond to operational incidents impacting service availability.

Skills

Knowledge of computer hardware components

Troubleshooting network issues

Ability to work in a 24/7 environment

Documentation and process improvement

Education

High school diploma or equivalent

STEM classes or vocational course curriculum

Tools

Microsoft Office

Ticketing systems

Job description

Work Based Learning Program Data Center Operations Technician

1 week ago Be among the first 25 applicants

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings in 2025. Trainees will participate in our 12-month work and training program in our Northern Virginia facilities.

All Physical Requirements Are Expected With Reasonable Accommodations

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
  
  

NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.

NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).

Key job responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
  
  

A day in the life

As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
  
  

You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.

About The Team

AWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• High school or equivalent diploma
• Are 18 years of age or older
• Willingness to participate in shift rotations to support 24/7 data center operations
  
  

Preferred Qualifications

• Knowledge of computer hardware components and operating systems
• Experience managing work and priorities through a ticketing system and coordination with Manager
• STEM classes or vocational course curriculum education
• Experience with Microsoft Office products and applications
• Meets/exceeds Amazon’s leadership principles requirements and functional/technical depths and complexity for this role
  
  

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $39,300/year in our lowest geographic market up to $87,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon Data Services, Inc.

Job ID: A2900543

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Consulting, and Engineering

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Amazon Web Services (AWS) by 2x

Dulles Town Center, VA $26.39 - $51.73 2 weeks ago

Airport Operations Duty Manager - IAD Airport

Sterling, VA $104,178 - $151,059 3 weeks ago

Engineering Operations Technician, DCC Communities

Engineering Operations Technician, DCC Communities

Engineering Operations Technician, DCC Communities

Engineering Operations Technician, DCC Communities

Engineering Operations Technician, DCC Communities

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.