Field Service Technician

ABB Inc.; Virginia, Richmond (MN, VA); Remote; USD 49,000 - 92,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to enhance customer service and operational efficiency. This role involves executing service work, analyzing technical issues, and ensuring quality service delivery. With a focus on collaboration and innovation, you will work closely with clients to address challenges and improve their operations. If you are passionate about customer service and possess a strong technical background, this is a fantastic opportunity to contribute to sustainable solutions in the electrification sector.

Qualifications

• High School Diploma with 2+ years of experience required.
• Bachelor's in Electrical Engineering preferred.

Responsibilities

• Execute service work per instructions and ABB guidelines.
• Identify opportunities to improve operations on-site.

Skills

Field Service Experience

Technical Analysis

Customer Service

Electrical Engineering Knowledge

Education

High School Diploma/GED

Bachelor's in Electrical Engineering

Associate's Degree with Service Experience

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Service Manager.

Your Role and Responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. You will deliver quality customer service by planning and executing service work according to customer orders and expectations. You will also demonstrate your expertise by ensuring customer retention through effective communication of service work timelines and expectations.

The work model for this role is remote. It contributes to the Electrification Smart Power division in the Atlantic Region.

You will be mainly accountable for:

1. Working with the customer on-site to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis remotely or on-site for certified service categories and products.
3. Preparing material lists needed for service activities and ensuring availability and quality of all materials, parts, and equipment.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the Role

• High School Diploma/GED with 2+ years of professional experience.
• Bachelor's degree in Electrical Engineering, Electrical Engineering Technology, or equivalent military experience, or an Associate's Degree with 2+ years of service experience in critical power equipment (preferred).
• Ability to travel up to 75%, including occasional nights and weekends.
• Experience with 3-phase (208/480VAC) power distribution equipment or relevant military/field service experience.
• Must have work authorization to work in the US for ABB.

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams work closely with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. Our Power Protection unit supports large data centers with energy-efficient UPS solutions. The ABB Ability Energy Manager platform helps organizations save energy and reduce CO2 emissions.

We value diversity and encourage you to apply today for your next career step with ABB. Visit www.abb.com to learn more about our solutions worldwide. #MyABBStory

We look forward to your application. For more about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer promoting workplace diversity. All qualified applicants will be considered without regard to race, creed, color, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status.

For your rights as an applicant, see:

• EEOC Rights
• DOL Pay Transparency

Applicants may request to review the Affirmative Action Plan at ABB facilities during business hours by contacting HR. Reasonable accommodations are available for individuals with disabilities. Contact HR at 1-888-694-7762 or [e-mail].

Base salary ranges from $49,400 to $91,600 annually, depending on qualifications and experience. Learn more at myBenefitsABB.com.