Collections Customer Service Representative

Alorica; United States; On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health coverage

PTO (Paid Time Off)

Flexible pay options

401(k) retirement plan

Tuition reimbursement

Onsite parking

Job summary

Alorica in San Antonio, TX is hiring for a full-time role at $17/hour supporting inbound and outbound collections. You will deliver a positive customer experience, listen actively, and guide customers to clear solutions while documenting issues across multiple systems.

The position requires a high school diploma or GED and 6+ months of customer service or sales experience; strong communication, multitasking, and problem-solving skills are essential.

Qualifications

• High school diploma or GED required.
• 6+ months of customer service or sales experience preferred.
• Strong communication and active listening skills.
• Ability to document customer issues accurately.
• Ability to multitask across multiple systems.
• Comfortable handling a high volume of calls/cases.
• Basic knowledge of Microsoft Office.

Responsibilities

• Provide a positive, empathetic customer experience and resolve issues efficiently.
• Understand customer needs and guide them to clear solutions.
• Manage multiple systems while ensuring accurate interactions.
• Handle a high volume of calls or cases with quality.
• Apply customer service or sales experience to build trust and drive outcomes.
• Continuously learn and improve to boost team performance.

Skills

Communication skills

Customer service

Problem-solving

Multitasking

Documentation

Microsoft Office

Sales experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Overview

Employment Type: Full-time, $17/hr

Supporting: Inbound/Outbound Collections

Location: San Antonio, TX

About Us
We\'re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world\'s most respected brands. For over 25 years, we\'ve been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we\'re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Responsibilities

• Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently
• Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions
• Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction
• Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism
• Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes
• Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience

What\'ll Set You Up for Success

• Required:
• High school diploma or GED
• 6+ months of customer service or sales experience preferred
• Strong communication and customer service skills, including active listening, empathy, and problem-solving
• Able to clearly document customer issues with accuracy and attention to detail
• Comfortable multitasking across systems while assisting customers
• Able to handle a high volume of work, including back-to-back calls or cases
• Basic knowledge of Microsoft Office

For Internal Candidates

• Must not be on any corrective action or performance plans
• Must have held your current position for 6+ months
• Must have relevant industry/program experience

Additional Information

Why Alorica?

Our culture shows up in how we work together, support each other, and show up for our clients. We\'re bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don\'t just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer

• Health, dental, and vision coverage with HSA options
• Paid time off
• Flexible pay options: daily or weekly pay
• 401(k) retirement plan
• Leadership development programs designed to support career growth and advancement
• Professional and personal development through open-access courses via Alorica Academy
• Paid training and tuition reimbursement
• Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
• Employee assistance program for personal and professional support
• Additional voluntary benefits to meet your individual needs
• Performance-based credits redeemable at the onsite eatery
• Onsite dining options, including grab-and-go meals and beverages
• Comfortable second-floor lounge with soft seating and quiet spaces
• Dedicated lactation and prayer room for comfort and privacy
• 24/7 on-site security
• Free on-site parking
• Business casual dress code for a polished yet comfortable work style

Our Values

• Bold – We challenge conventions and take smart risks
• Relentless – We deliver results, no matter what it takes
• Connected – We work as One Alorica because we\'re stronger together
• True – We show up as our authentic selves, every single day