Remote Customer Service Representative (Michigan residents)

Lensa; Lansing (MI); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Remote Customer Service Representative to act as a liaison between car dealerships and buyers. This role requires excellent communication skills and a commitment to customer satisfaction. No automotive knowledge is required, making it accessible for candidates with a strong customer service background. Join a supportive team and enjoy various health and financial benefits while working from home in Michigan.

Benefits

Medical, dental, vision coverage

Paid time off

Wellness programs

401(k) with match

Flexible spending account

Life insurance

Disability insurance

24/7 online doctor access

24/7 nurse help desk

Qualifications

• Three or more years of customer service experience required.

Responsibilities

• Provide fantastic customer service via phone, chat, and email.
• Research requests and accurately record call details.
• Offer timely solutions while maintaining a positive attitude.

Skills

Communication

Computer Skills

Typing

Education

High school diploma or equivalent

Job description

Remote Customer Service Representative (Michigan residents)

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Morley Companies, is seeking professionals. Apply via Lensa today!

About The Role

Location: Remote – Michigan residents

In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands.

If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required!

What You'll Do

• Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like
• Use your computer skills to research requests and accurately record the details of your calls / contacts
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist at careers.morleycompanies.com (chat hours: M-F 8 a.m. - 5 p.m. Eastern time, closed on some holidays). TA will respond to after-hours questions the next business day.

Skills For Success

Required Skills

• Excellent written and verbal communication skills
• Ability to navigate a computer and the web
• Typing skills (minimum 25 words per minute). Take a free typing test here

Eligibility Requirements

• High school diploma or equivalent
• Three or more years of customer service experience (call center, retail, restaurant, hotel, etc.)
• Available to work shifts within the call center’s hours: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time
• Must be able to reliably stick to the schedule, as some queues are time sensitive

Remote Work Requirements

• Michigan resident
• High-speed internet access at home (Ethernet or landline)
• Secluded and distraction-free work environment

The Remote Experience

Watch this video to see what it's like to work remotely for Morley.

Why Join Our Morley Family

Your employment value includes competitive pay, health benefits, and other perks as part of your total compensation package.

Health & Wellness Benefits

• Medical, dental, vision coverage
• Paid time off
• Wellness programs and support for managing chronic conditions

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Disability insurance (company paid)

Additional Benefits

• 24/7 online doctor access (Teladoc)
• 24/7 nurse help desk
• Benefit questions and claims support

About Morley

Our mission is to deliver extraordinary experiences through humility, inclusivity, attention to detail, and innovation. We are an Equal Opportunity Employer and provide reasonable accommodations for disabilities.

For accommodations or questions, contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley uses E-Verify. Learn more here.
• California applicants: CCPA Notice.
• Privacy policy: here.