Customer Service Case Analyst (Remote - Michigan)

Morley Companies, Inc.; Michigan; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a detail-oriented Customer Service Case Analyst to join their remote team. This role focuses on reviewing vehicle management cases, developing timelines, and providing recommendations to ensure customer satisfaction. Ideal candidates will possess strong organizational and communication skills, along with a positive, self-starter attitude. With a supportive work environment and comprehensive health and financial benefits, this is a fantastic opportunity to grow within a dynamic team while working from the comfort of your home. Join a company that values its employees and offers a fulfilling work-life balance.

Benefits

Medical and prescription coverage

Dental and vision insurance

Paid time off

401(k) with match

Flexible spending account

Life insurance

Short- and long-term disability insurance

Teladoc: 24/7 online access to doctors

24/7 nurse help desk

Family, financial and estate guidance services

Qualifications

• 3+ years of customer service experience required.
• Strong communication and organizational skills are essential.

Responsibilities

• Develop timelines and summaries of vehicle concerns.
• Provide recommendations on vehicle buybacks and customer complaints.

Skills

Organizational skills

Attention to detail

Communication skills

Interpersonal skills

Computer navigation skills

Education

High school diploma or equivalent

College degree in a relevant field

Tools

Microsoft Office

Job description

About the Role

Location: Remote – Michigan residents

Are you good at communicating with people and have a knack for handling the details? Would you like to work a Monday-through-Friday schedule from the comfort of your home? This could be a great opportunity for you!

As a remote Customer Service Case Analyst in Morley's reacquired vehicle management (RVM) group, you'll review cases to develop a timeline and full summary of the concerns and complaints regarding the vehicle. You'll use the information to come up with a recommendation on whether the vehicle should be bought back or if other options would be more appropriate.

While a background in banking, auto dealerships or accounting is helpful, it isn't necessary in order to be a great case analyst. We'll train you on everything you need to know.

What You'll Do

• Reach out to auto dealerships
• Use the auto manufacturer's systems to develop a timeline and full synopsis of vehicle concerns and complaints
• Create a case assessment
• Provide a recommendation to the case analyst team on whether a vehicle should be bought back or if other options are more appropriate to address the customer's complaint
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What to Expect

Our Morley reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It's a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team.

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time; closed on some holidays | TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Organizational skills

• Strong attention to detail and communication skills

• Excellent interpersonal skills

• A positive, self-starter attitude with a solid work ethic and ability to meet deadlines

• Computer navigation skills including typing and Microsoft Office programs

Eligibility Requirements

• High school diploma or equivalent

• Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Must be able to stick to the schedule reliably

Nice to Have

• College degree in a relevant field
• Prior experience working in banking, accounting or an automotive dealership

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Join Our Morley Family

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance (company paid)

Benefits to Make Your Life Easier

• Teladoc: 24/7 online access to doctors
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [e-mail].

Thank you for your interest in Morley.

Notices

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy