Woodworking Sales Associate for Retail - Round Rock

Rockler; Round Rock (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Rockler in Round Rock, Texas is seeking a part-time Woodworking Retail Sales Associate. You will greet customers, explain and demonstrate woodworking supplies and tools, and complete sales at the POS. When not assisting customers, you will help maintain displays, stock, and housekeeping to keep the floor inviting and organized.

The role emphasizes a Total solution approach, teamwork, and outstanding service. Prior retail experience is desirable and knowledge of woodworking is preferred.

Qualifications

• High school diploma or GED required.
• Knowledge of woodworking and hand tools required.
• Retail sales experience desirable.
• Ability to understand customer requests and respond effectively.
• Strong service orientation and teamwork.
• Must be able to stand for long periods and lift up to 50 lbs.
• Location: Round Rock, Texas.

Responsibilities

• Greet customers as they enter the store and acknowledge them promptly.
• Sell and explain woodworking supplies and tools, ringing sales on the POS.
• Promote Total solution by suggesting related products/services for projects.
• Maintain neat, stocked, and appealing displays on the sales floor.
• Handle customer refunds and complete required documentation.
• Refer customers to other sources if items are unavailable to build goodwill.
• May assist with unloading trucks, pricing, or other duties as assigned.
• Attendance is essential and employees must be present for scheduled shifts.

Skills

Woodworking knowledge

Hand tools knowledge

Retail sales experience

Customer service

Communication skills

Education

High school diploma or GED

Tools

POS system

Job description

Woodworking Retail Sales Associate - Round Rock, TX

Summary of Position

This is a part-time customer service role in Round Rock, TX in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Location = Round Rock, Texas