Jacksonville -Retail Woodworking Sales Associate

Rockler; Jacksonville (FL); On-site; USD 17,000 - 22,000; Part time

Job summary

Rockler in Jacksonville, FL seeks a part-time Retail Woodworking Sales Associate to greet customers, demonstrate products, and close sales while delivering excellent service. You’ll maintain appealing displays and support store operations.

Ideal candidates have knowledge of woodworking, good communication, and a willingness to work flexible hours. Prior retail experience is appreciated and teamwork is essential to meet customer needs.

Qualifications

• Knowledge of woodworking and hand tools is required.
• Previous retail sales experience is desirable.
• Strong service orientation and teamwork.

Responsibilities

• Greets customers promptly and makes them feel welcome.
• Assists with retail sales by answering questions and ringing up sales.
• Promotes total solution approach by suggesting related products and services.
• Maintains neat, well-stocked displays and general housekeeping.
• Handles refunds and processes required documentation.
• Directs customers to other sources when items are unavailable to build goodwill.
• May assist with unloading trucks, pricing and merchandising.
• Attendance is an essential function and reliability for scheduled shifts.

Skills

Retail sales

Customer service

Woodworking knowledge

Team player

Communication skills

Sales orientation

Education

High school diploma or GED

Tools

POS system

Merchandising tools

Job description

Retail Woodworking Sales Associate - Part-time position

Summary of Position

This is a part-time Retail customer service role in our Jacksonville, FL location which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player