Orange - Woodworking Retail Sales Associate

Rockler; Orange (CA); Vor Ort; USD 21.000 - 29.000; Vollzeit

Zusammenfassung

Rockler in Orange, California is seeking a Woodworking Retail Sales Associate who loves woodworking and delivering exceptional customer service. You will explain, demonstrate and sell woodworking supplies and tools, helping customers complete their projects.

When not assisting customers, you will maintain neat, well stocked displays, process returns, and support merchandising and floor upkeep. A friendly, helpful attitude and basic knowledge of hand tools are essential for success in this role.

Qualifikationen

• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable.
• Must be able to stand for long periods and lift up to 50 lbs.

Aufgaben

• Greet customers as they enter the store and acknowledge them promptly.
• Handle all aspects of retail sales by answering questions, assisting with product selection, and typing the sale at the POS.
• Promote the \
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Kenntnisse

Woodworking knowledge

Customer service

Retail sales

Team player

Physical stamina

Lifting capability 50 lbs

Ausbildung

High school diploma or GED

Jobbeschreibung

Orange, California - Woodworking Retail Sales Associate

Summary of Position

Our Orange, California location is hiring a sales associate who loves woodworking. This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Location = Orange, California