Cincinnati - Retail Sales Associate

Rockler; Cincinnati (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

Rockler in Cincinnati is seeking a Part-Time Retail Sales Associate to provide attentive customer service, explain and demonstrate woodworking supplies, and drive sales on the floor. You will maintain the sales area, assist with refunds, and help customers find Total Solution components for their projects.

The role emphasizes a strong service orientation, teamwork, and the ability to stand and lift as needed. Prior retail experience is desirable.

Qualifications

• Basic knowledge of woodworking and hand tools.
• Experience in retail sales is desirable.
• Strong service orientation to maximize customer satisfaction.

Responsibilities

• Greet customers and assist with product selection.
• Explain use and application of products, ring sales on POS.
• Demonstrate Total Solution by suggesting related items and services.
• Maintain neat, stocked and appealing displays.
• Process refunds per procedures and refer to other sources when item is unavailable.
• Assist with unloading, pricing and merchandising as needed.
• Reliability to attend scheduled shifts.

Skills

Woodworking knowledge

Customer service

Team player

Stand for long periods

Lifting up to 50 lbs

Education

High school diploma or GED

Tools

POS system

Merchandising/display setup

Job description

Part-Time Retail Sales Associate - Cincinnati, Oh

Summary of Position

This is a part-time retail customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the Total solution which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to their needs.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player