Front Desk-Woodspring Suites-11p-7a

Tapestry Conshohocken; Morrisville (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability options

401K

Tuition Assistance

Discounted room rates

Training & Development

Career Advancement

Job summary

Concord Hospitality seeks a Front Desk Clerk to be the hub of guest interactions at the hotel front desk. You’ll be proactive, responsive, and caring to shape a positive guest experience.

You will assist guests, check them in/out via computer, and coordinate with various hotel departments to resolve issues while upholding Concord’s service standards. Benefits include medical/dental/vision, life insurance, 401K, tuition assistance, discounted room rates, training, and career growth opportunities.

Qualifications

• Experience in hospitality or front desk preferred.
• Excellent communication and problem-solving abilities.
• Ability to handle guest issues professionally.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Answer phone calls and check in guests via computer system.
• Maintain a high level of service and hospitality.
• Address guest concerns promptly and ensure satisfaction.
• Process guest charges and cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and promotions.
• Communicate with other departments and management about guest needs.
• Respond quickly to calls, visitors, and front desk requests.

Skills

Customer service

Communication

Teamwork

Job description

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities:

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

• competitive wages
• medical/dental/vision plans
• life insurance
• ST/LT disability options
• 401K options
• tuition assistance
• discounted room rates at Concord managed hotels
• training & development
• career advancement opportunities

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Experience

Preferred

• 2 years: Choice Advantage

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.