Front Desk-Woodspring Suites-11p-7a

Concord Hospitality Enterprises Co.; Morrisville (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability cover

401K plan

Tuition assistance

Discounted rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk in Morrisville, NC. The role centers on delivering exceptional guest experiences at the hotel front desk with proactive, responsive, and caring service. You will engage guests, handle inquiries, and support hotel operations to ensure a smooth stay.

The position emphasizes strong communication, teamwork, and knowledge of Concord programs, with opportunities for growth within a supportive culture.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Answer phone calls and check in guests through a computer.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns to satisfaction in a timely manner.
• Post guest charges, collect payments and follow cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs.
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Skills

Customer service

Communication

Hospitality basics

Job description

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Front Desk & Guest Care

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Role Responsibilities

As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by:

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates Only)

• Medical/dental/vision plans
• Life insurance
• ST/LT disability options
• 401K options
• Tuition assistance
• Discounted room rates at Concord managed hotels
• Training & development
• Career advancement opportunities

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.