Rides Host - Part Time

Merlin; Orlando (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health Care Options

Paid Time Off

Merlin Magic Pass

Recognition Programs

401(k) Program

Tuition Reimbursement

Career Advancement Opportunities

Job summary

Merlin Entertainments in Orlando is seeking a Rides Host to deliver exceptional guest service and provide ride-related information. You’ll assist guests during rides, perform safety checks, and help maintain clean, orderly public areas to ensure a smooth guest experience.

The role requires 18+ years old, 6 months to 1 year in attractions or customer service, and strong communication skills in a fast-paced environment.

Qualifications

• Must be at least 18 years of age.
• 6 months–1 year experience in attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic and friendly personality with excellent communication and listening skills.

Responsibilities

• Provide enthusiastic guest service and share knowledge about the attraction’s products.
• Assist guests on and off rides with health and safety as a priority.
• Perform daily ride checks and report safety concerns.
• Manage high-traffic environments and ensure safe ride operation.
• Communicate ride restrictions and maintain clear guest communication.
• Maintain clean public areas and follow opening/closing procedures.
• Ensure compliance with health, safety, & security standards.

Skills

Customer service

Communication

Motivation

Teamwork

Energy

Job description

What you'll bring to the team

The Rides Host provides excellent customer service to all guests entering the attraction by providing them with knowledge about all the products the attraction has to offer through positive guest interactions. Seeking exceptional guest interaction at every opportunity

Key Responsibilities

• Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
• Assists guests on and off our thrilling rides. ensuring that Health & Safety is always the number one priority.
• Carries out daily checks on the rides and reports any safety concerns.
• Works effectively in busy environments with high noise levels, maintaining a high level of focus to ensure safe ride operation.
• Implements all ride restrictions while monitoring line queues,
• Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
• Ensures all public areas are ready for the attraction opening and that the areas are maintained and kept in a clean and tidy manner throughout the day.
• Follows opening and closing procedures as detailed in the department’s operating plan.
• Responsibility to ensure compliance of Health, Safety & Security within the workplaces.
• Follow set procedures during ride break downs, including proper guest communication and carrying out ride evacuation.
• Check rider height and screen for other riding restrictions.
• Speaking to large groups of guests with or without the use of a public address system
• Instructing guest and maintaining effective communication with other ride operators.
• The above list is not exclusive or exhaustive and may require undertaking such tasks as may reasonably be expected within the scope and grading of the role.
• Perform other duties as assigned.

Education and Experience

Must be at least 18 years of age. 6 months – 1 year experience working in attractions, entertainment, or customer service-based positions preferred. Fun, dynamic, and friendly personality. Excellent communication, listening, and motivational skills. Work in areas with loud noises and confined spaces. Work independently or as part of a team. Excellent customer service skills. Enthusiasm for representing the brand. Deal with large crowds and prioritize multiple guests. Maintain Licenses and Certifications a high level of enthusiasm while doing repetitive work.

Physical Demands

• Ability to hear, listen, and to communicate with others.
• Ability to sit and stand for long periods of time.
• Ability to use basic computer tools.
• Ability to differentiate hand symbols at distances of 100 feet.
• Ability to differentiate red and green at distances of 50 feet.
• Wear all necessary personal protective equipment to perform job functions.
• Move through all areas of the attraction with or without a reasonable accommodation.
• Stand, sit, and/or walk continuously with or without a reasonable accommodation and perform job function for the full shift with meal break.
• Bend, stoop kneel, reach twist, lift, push, pull, climb, balance, and/or crouch to accomplish daily activities.
• Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• May be required to work in confined spaces.
• May be exposed to a loud work environment.

Benefits

Benefits of Joining Merlin Entertainments!

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

USD $15.00/Hr.