WMS Systems Supervisor: Lead IT & Operations Support

DSV; Independence (KY); Hybrid; USD 80,000 - 98,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a WMS Systems Supervisor in Independence, KY. The role leads on-site support for warehouse management systems, collaborates with IT and operations, and drives system improvements across locations. Travel to satellite sites may be required.

The candidate will manage WMS users, assist with deployments, and train associates on WMS, RF devices, and tools, ensuring optimal performance and user adoption.

Qualifications

• 3+ years in warehouse or distribution environment.
• 2+ years of IT or help desk experience.
• WMS experience, preferably Blue Yonder or SAP.
• Inventory management experience required.
• Previous lead or supervisory experience preferred.

Responsibilities

• Serve as escalated Level 1 support resource for WMS users.
• Capture, track, and resolve system defects; manage support tickets.
• Support EDI/API connectivity and setup; coordinate with customer service.
• Maintain communication with IT and operations stakeholders.
• Develop SOPs and work instructions; provide end-user training.

Skills

WMS experience

Inventory management

Supervisory experience

Troubleshooting

Communication skills

Training ability

System support

Tools

Blue Yonder WMS

SAP WMS

Job description

DSV – Global Transport and Logistics is seeking a WMS Systems Supervisor in Independence, KY. The role leads on-site support for warehouse management systems, collaborates with IT and operations, and drives system improvements across locations. Travel to satellite sites may be required.

The candidate will manage WMS users, assist with deployments, and train associates on WMS, RF devices, and tools, ensuring optimal performance and user adoption.