WMS Systems Specialist — Superuser & Reporter

DSV; New Berlin, Northern (WI, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

DSV is seeking a System Specialist, WMS Superuser to ensure efficient information flow, maintain facilities computer systems, and analyze data across networks at our New Berlin, USA site.

The role requires 2+ years in a related IT environment, familiarity with Red Prairie and SAP, UNIX, RF guns, and strong communication and problem-solving skills. On-call support may be required to resolve system issues.

Qualifications

• Four-year degree in computer-related field or 2-year degree with relevant experience is basic requirement.
• Minimum of 2 years of job related/relevant experience.
• 3-5 years of experience is preferred.
• Experience dealing with end users, vendors, and clients.
• End to end understanding of the business intelligence and all the components required to run a BI environment.

Responsibilities

• Acts as the primary support of the client’s systems solutions for the user community.
• Develops and maintains tracking tools for support service requests and resolutions by location and resource.
• Engages appropriate expert resources when complex support issues arise outside of the WMS-Red Prairie and/or SAP application.
• Works with the company’s team to successfully close support service request issues and support testing activities.
• Works with project teams to help implement, maintain, and improve Internal Systems.
• Ensures that company and company assets are maintained responsibly.
• Effectively communicates relevant IT-related information to site management and client management (as appropriate).
• Maintains system efficiency. Will ensure the site’s computer system allows all the components, including computers, the network, and software, to work properly together.
• Will test and coordinate modifications to the system when needed, and troubleshoot problems when they occur.
• Maintain communication with corporate IT and operations staff.
• Will work with corporate IT to resolve complex issues.
• In collaboration with IT determines ways to store, organize, analyze, use, and present data.
• Will produce regular reports on a daily, weekly and monthly basis.
• Will ensure all RF Standard Operating Procedures (SOP’s) are current.
• Will train associates on updated SOP’s, Microsoft Office, WMS programs, and RF guns.
• Will respond to all inquiries about WMS-Red Prairie and/or other related computer related issues.
• Will refer questions to appropriate person when needed.
• Responsible for professional verbal and written communication with all internal and external customers.
• Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.
• Assist with various research projects and/or special projects.
• Accountable for overseeing manpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility.
• Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance.
• Sets goals to provide continuous improvement for assigned site.

Skills

Microsoft Office

Red Prairie/SAP familiarity

UNIX

RF guns

Data analysis

Problem solving

Communication skills

Education

Four-year degree in computer-related field

2-year degree + relevant experience

Tools

Red Prairie

RF/RDTs

UNIX

Job description

DSV is seeking a System Specialist, WMS Superuser to ensure efficient information flow, maintain facilities computer systems, and analyze data across networks at our New Berlin, USA site.

The role requires 2+ years in a related IT environment, familiarity with Red Prairie and SAP, UNIX, RF guns, and strong communication and problem-solving skills. On-call support may be required to resolve system issues.