Withdrawal Management Support Staff

Willamette Family; United States; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

403b Retirement with company match

Paid time off & holidays

Job summary

Willamette Family is hiring for a full-time Support Staff Specialist in the Withdrawal Management program at our Eugene, OR location. The role supports administrative tasks, client services and crisis intervention to maintain a safe, structured environment for residents.

Responsibilities include reception, document handling, coordination with counselors, drug screening, transport, and ensuring compliance with privacy regulations.

Qualifications

• Understanding of substance use disorders.
• Ability to interact effectively with co-workers, clients, and people from diverse backgrounds.
• Familiarity with substance abuse treatment practices.

Responsibilities

• Answer telephone calls and direct callers, take messages, provide program information.
• Assist with copying, faxing and completing forms.
• Support counselors with office duties to maintain efficient operations.
• Maintain confidentiality and comply with 42 CFR Part 2 and HIPAA.

Skills

Substance use disorder knowledge

Interpersonal communication

Cultural sensitivity

Education

HS/GED

Job description

Description

Company:

Willamette Family (WF) is a longstanding substance use treatment and behavioral healthcare provider that strives to support our community. Willamette Family is accredited by the Council on Accreditation (COA), noting that we meet or exceed the national standards for excellence in behavioral healthcare. Willamette Family provides the full continuum of Substance Use Disorder Treatment, outpatient mental health therapy, Primary Healthcare, Family Services, Peer Support, Parent Education, Skill Development, and Supported Housing services. For more information visit wfts.org.

Willamette Family is looking for full-time for Withdrawal Management in our Buckley Detox program. This position is a part of the expansion of our current services.

WF Welcomes applicants from diverse backgrounds, and a wide range of professional and lived experience.

Position Overview:

Willamette Family is seeking Support Staff Specialist to join our care team within the withdrawal management and medical residential program at our new Buckley location. Support Staff play a crucial role in the services WF provides.

Position: Hiring for full-time position

Employment Type: Employee (W-2), Hourly, Non-Exempt

Shift and Schedule: Hiring for Graveyard - Must be available for weekends

Compensation: Starts at $17.85/ hr.

Employee Benefits: all full-time and regular part-time employees (over 30 hrs./ week)

Employee Benefits include:

• Health, Dental, Vision, life, and Supplemental insurance options
• Healthcare Flexible Spending (FSA)
• 403b Retirement Savings with company match
• Robust time off package including paid sick leave, vacation time, and holidays for all full-time and regular part-time employees (over 30 hrs./ week)
• Training and education benefits for employees who are employed for 24 months or longer as well as continued education training, support and more!

Requirements

Minimum Qualifications:

• HS/ GED Completion

The Ideal Candidates will have:

• An understanding of substance use disorders
• The ability to effectively interact with co-workers, clients, and others with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles and sexual orientations and treat each individual with respect and dignity
• Competency in understanding substance abuse treatment practices.

Employment Requirements:

• This role requires Support Staff to be available on-site; Must be located in the Eugene, OR area or be willing to commute.
• Background Check Approval from the Department of Human Services (Initiated post-offer)
• Pre-employment Drug Screening (including Cannabis/THC) (Initiated post-offer)
• Effective 03/28/2025- Willamette Family has a required 12 month waiting period before former clients can apply for employment. This policy is in place to ensure professional boundaries and avoid potential conflicts of interest. Your response will not impact your eligibility beyond this requirement, and all information will remain confidential.

Job Duties:

As Support Staff in the Withdrawal Management Program, you will play a vital role in providing administrative, logistical, and direct client support to ensure a safe and structured environment for residents.

• Manage Telephone Reception: Answer incoming calls, direct calls appropriately, take messages, and provide general program information.
• Perform General Office Tasks: Assist with copying, faxing, and helping individuals complete necessary forms.
• Provide Administrative Support: Assist counselors with various office duties to maintain efficient operations.
• Ensure Confidentiality & Compliance: Maintain strict adherence to 42 CFR Part 2 and HIPAA regulations to protect client privacy.
• Transport Residents: Drive residents to scheduled appointments as needed.
• Support Resident Well-Being: Provide direct support to residents, including crisis intervention and de-escalation when necessary.
• Conduct Drug Screening: Collect urine analysis (U.A.) samples from residents following program protocols.
• Communicate Resident Updates: Notify supervisors, counselors, and management of any critical information regarding residents.
• Monitor Facility Rules: Enforce curfews, oversee bedtimes, complete bed checks, and supervise visits.
• Maintain Documentation: Keep accurate and up-to-date daily logs and records.
• Assist with Additional Duties: Complete other tasks assigned by the Program Manager, Clinical Supervisor, or Program Director.

We look forward to reviewing your application!

Willamette Family Inc. prohibits discrimination based on any characteristics protected by applicable local, state, federal laws and any agency policy including, but not limited to, discrimination based on race, color, religion, national origin, sex, or sexual orientation.