Withdrawal Management Support Specialist – Weekend/Evening

Willamette Family, Inc.; Eugene (OR); On-site; USD 20,286 - 28,893; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Supplemental insurance options

FSA

403b with company match

Paid time off

Sick leave

Holidays

Training and education benefits

Job summary

Willamette Family is seeking a Support Staff Specialist for the Withdrawal Management Program at our Eugene, OR location. This full-time, on-site role involves administrative, logistical, and direct resident support to maintain a safe, structured environment.

Responsibilities include answering telephones, general office tasks, assisting counselors, maintaining confidentiality, transporting residents, conducting drug screens, logging daily records, and enforcing facility rules.

Qualifications

• HS/ GED Completion.
• Understanding substance use disorders and treatment practices.
• Ability to interact with diverse backgrounds with respect and dignity.

Responsibilities

• Manage Telephone Reception: Answer calls, direct calls, take messages and provide program information.
• Perform General Office Tasks: Copying, faxing, and helping individuals complete forms.
• Provide Administrative Support: Assist counselors with office duties to maintain operations.
• Ensure Confidentiality & Compliance: Adhere to 42 CFR Part 2 and HIPAA regulations.
• Transport Residents: Drive residents to scheduled appointments as needed.
• Support Resident Well-Being: Provide direct support, including crisis intervention when necessary.
• Conduct Drug Screening: Collect urine samples following program protocols.
• Communicate Resident Updates: Notify supervisors and counselors of critical information.
• Monitor Facility Rules: Enforce curfews, bedtimes, bed checks, and visits.
• Maintain Documentation: Keep daily logs and records up to date.
• Assist with Additional Duties: Complete other tasks as assigned by supervisors.

Skills

Substance use disorders understanding

Diversity awareness

Respectful communication

Education

HS/ GED Completion

Job description

Willamette Family is seeking a Support Staff Specialist for the Withdrawal Management Program at our Eugene, OR location. This full-time, on-site role involves administrative, logistical, and direct resident support to maintain a safe, structured environment.

Responsibilities include answering telephones, general office tasks, assisting counselors, maintaining confidentiality, transporting residents, conducting drug screens, logging daily records, and enforcing facility rules.