Wireless Tech Support Specialist I (MDM & Activations)

Amplix; Oregon; On-site; USD 26,000 - 28,000; Full time

Job summary

Amplix is seeking a Technical Support Specialist I to provide friendly phone support for wireless requests, troubleshoot issues, assist with MDM, process activations, and manage warranty replacements within a 4-hour SLA. The role involves inventory management, data security policy adherence, and collaboration with TSS II and SrTSS.

High attention to detail and strong communication are essential. Based in Oregon, the role reports to the Operations Manager within Mobility Managed Services.

Qualifications

• High school diploma required.
• Customer service experience preferred but not required.
• Strong communication and time management skills are essential.

Responsibilities

• Handle wireless requests via phone 8:00 a.m.–8:00 p.m. EST.
• Assist with troubleshooting, MDM support, activations, and warranty replacements.
• Be available for after-hours call outs as needed.
• Manage client order activities, ensuring timely completion within a 4-hour SLA in collaboration with TSS II and SrTSS.
• Identify, document, and implement at least one measurable process improvement initiative annually.
• Handle inventory requests.
• Ensure all optimization plan changes are completed before the next billing cycle for assigned clients.
• Maintain awareness of and comply with Data Security (DS) and Personal Information (PI) policies.
• Report any suspicious activities concerning DS or PI to management promptly.
• Excellent interpersonal, communication and time management skills.
• Astute learner with competent troubleshooting skills.
• Excellent organizational skills with ability to prioritize multiple tasks.
• High functioning computer literacy including Microsoft Office Suite, SharePoint, Excel.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Troubleshooting

MS Office

SharePoint

Excel

Education

High school diploma

Job description

Amplix is seeking a Technical Support Specialist I to provide friendly phone support for wireless requests, troubleshoot issues, assist with MDM, process activations, and manage warranty replacements within a 4-hour SLA. The role involves inventory management, data security policy adherence, and collaboration with TSS II and SrTSS.

High attention to detail and strong communication are essential. Based in Oregon, the role reports to the Operations Manager within Mobility Managed Services.