Technical Support Specialist I: MDM & Wireless Support

Amplix; Town of Texas (WI); On-site; USD 26,000 - 28,000; Full time

Job summary

Amplix is seeking a Technical Support Specialist I in the Mobility Managed Services department to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST.

You will troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements while handling after-hours calls if needed. You will work with TSS II and SrTSS to meet a 4-hour SLA, implement process improvements, and manage inventory requests while ensuring data security policies are

Qualifications

• High school diploma required; customer service experience preferred but not required.
• Strong interpersonal and communication skills; able to troubleshoot and resolve issues.
• Proficient with MS Office, SharePoint and Excel; good organizational abilities.

Responsibilities

• Handle incoming wireless requests via telephone from 8:00 a.m. to 8:00 p.m. EST.
• Assist with troubleshooting, MDM support, activations, and warranty replacements.
• Be available for after-hours call outs as needed.
• Manage client order activities within a 4-hour SLA with TSS II and SrTSS.
• Identify and implement at least one measurable process improvement annually.
• Maintain awareness of company Data Security (DS) and Personal Information (PI) policies.

Skills

Customer service

Troubleshooting

Time management

Education

High school diploma

Tools

Microsoft Office Suite

SharePoint

Excel

Job description

Amplix is seeking a Technical Support Specialist I in the Mobility Managed Services department to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST.

You will troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements while handling after-hours calls if needed. You will work with TSS II and SrTSS to meet a 4-hour SLA, implement process improvements, and manage inventory requests while ensuring data security policies are