Technical Support Specialist I: Wireless & MDM

Amplix; Kentucky; On-site; USD 26,000 - 28,000; Full time

Job summary

Amplix is seeking a Technical Support Specialist I in Kentucky to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST.

You will troubleshoot issues, assist with MDM support, activations, and warranty replacements, and manage client orders within a 4-hour SLA, collaborating with TSS II and SrTSS. You will also implement process improvements, handle inventory requests and ensure compliance with Data Security and Personal Information policies, reporting suspicious

Qualifications

• High school diploma required.
• Customer service experience preferred but not required.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle incoming wireless requests via telephone from 8:00 a.m. to 8:00 p.m. EST.
• Assist with troubleshooting, MDM support, activations, and warranty replacements.
• Be available for after-hours call outs as needed.
• Manage client order activities, ensuring timely completion within a 4-hour service level agreement (SLA) in collaboration with TSS II and SrTSS.
• Identify, document, and implement at least one measurable process improvement initiative annually.
• Handle inventory requests.
• Ensure all optimization plan changes are completed before the next billing cycle for assigned clients.
• Maintain awareness of and comply with company policies related to Data Security (DS) and Personal Information (PI).
• Report any suspicious activities concerning DS or PI to management promptly.
• Excellent interpersonal, communication and time management skills.
• Astute learner with competent troubleshooting skills.
• Excellent organizational skills with ability to prioritize multiple tasks.
• High functioning computer literacy including Microsoft Office Suite, SharePoint, Excel.

Skills

Interpersonal communication

Time management

Troubleshooting

Organization

Office productivity

Education

High school diploma

Tools

Microsoft Office

SharePoint

Excel

Job description

Amplix is seeking a Technical Support Specialist I in Kentucky to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST.

You will troubleshoot issues, assist with MDM support, activations, and warranty replacements, and manage client orders within a 4-hour SLA, collaborating with TSS II and SrTSS. You will also implement process improvements, handle inventory requests and ensure compliance with Data Security and Personal Information policies, reporting suspicious