Wireless Support Specialist I – MDM & Activations

Amplix; Westerville (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Amplix is hiring a Technical Support Specialist I to provide friendly phone support for wireless requests, troubleshoot issues, and help with MDM and activations. The role includes handling warranty replacements and after-hours support as needed, within a 4-hour SLA in collaboration with senior teammates.

You will work to improve processes, manage inventory requests, and ensure compliance with DS and PI policies while maintaining strong customer service and organizational skills.

Qualifications

• High school diploma required.
• Previous customer service experience preferred but not required.

Responsibilities

• Handle incoming wireless requests via telephone from 8:00 a.m. to 8:00 p.m. EST.
• Troubleshoot issues, provide MDM support, activations, and warranty replacements.
• Be available for after-hours calls as needed.
• Manage client order activities within a 4-hour SLA with TSS II and SrTSS.
• Identify, document, and implement at least one measurable process improvement annually.
• Maintain awareness of and comply with Data Security (DS) and Personal Information (PI) policies.

Skills

Interpersonal skills

Communication

Time management

Organizational skills

Multitasking

Education

High school diploma

Tools

Microsoft Office Suite

SharePoint

Excel

Job description

Amplix is hiring a Technical Support Specialist I to provide friendly phone support for wireless requests, troubleshoot issues, and help with MDM and activations. The role includes handling warranty replacements and after-hours support as needed, within a 4-hour SLA in collaboration with senior teammates.

You will work to improve processes, manage inventory requests, and ensure compliance with DS and PI policies while maintaining strong customer service and organizational skills.