Wireless Support Specialist I – Activations & MDM

Amplix; Georgia; On-site; USD 26,000 - 28,000; Full time

Job summary

Amplix is seeking a Technical Support Specialist I to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST. You will troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements.

You will work with TSS II and SrTSS to handle client orders within a 4-hour SLA, implement process improvements, and manage inventory while ensuring data security policies are followed.

Qualifications

• High school diploma required.
• Strong communication and time-management skills.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Handle incoming wireless requests 8:00 a.m.–8:00 p.m. EST.
• Troubleshoot issues, assist with MDM support, activations, and warranty replacements.
• Be available for after-hours calls as needed.
• Process client orders within a 4-hour SLA in collaboration with senior team members.
• Identify and implement at least one measurable process improvement annually.
• Maintain awareness of Data Security and Personal Information policies.

Skills

Interpersonal skills

Communication

Time management

Troubleshooting

Organizational skills

Computer literacy

Education

High school diploma

Tools

Microsoft Office

SharePoint

Excel

Job description

Amplix is seeking a Technical Support Specialist I to provide friendly phone support for wireless requests from 8:00 a.m. to 8:00 p.m. EST. You will troubleshoot issues, assist with MDM support, process activations, and manage warranty replacements.

You will work with TSS II and SrTSS to handle client orders within a 4-hour SLA, implement process improvements, and manage inventory while ensuring data security policies are followed.