Wireless Support Specialist – VIP & Onsite

Genesis10; Columbus (OH); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k)

Health Savings Account

Dental

Vision

Job summary

Genesis10 is seeking a Client Support Specialist for an onsite role in Columbus, OH. This is a 6+ month contract to hire, offering $21.00–$25.00 per hour (W2), based on qualifications.

The role provides wireless support for client operations, troubleshooting end-user issues, and coordination with the Project Manager. The ideal candidate brings strong customer service, mobile technology interest, and experience with MDM and MFA.

Qualifications

• High school diploma or equivalent.
• At least 2 years experience with wireless carriers.
• Experience with MDM (e.g., Microsoft Intune) and MFA products.
• Proficiency in Microsoft Office Suite and virtual meeting tools (WebEx/Teams/BlueJeans).
• Excellent customer service with Tier 1/2 support experience.
• Ability to lead demonstrations in virtual and physical environments.
• Independent work with strong attention to detail and reliability.
• Familiarity with ServiceNow ticketing system (desired).

Responsibilities

• Receive and track new hire phone requests; create and submit device orders and coordinate delivery.
• Provide Tier 1 and Tier 2 support for activating equipment, troubleshooting, and corporate email setup.
• Manage activations for new accounts and transfers.
• Provide white-glove support and ad-hoc upgrade requests for VIP/executive team.
• Liaise between General IT support groups and cellular carriers.
• Manage wireless device and service orders and monthly cancellations for zero-use lines.
• Create and maintain documentation updates.
• Coordinate mobile off-boarding with HR.
• Participate in meetings to stay updated on account activities.
• Assist Project Managers with various projects.

Skills

Customer service

Mobile technology

MDM (Intune)

MFA

Microsoft Office

WebEx/Teams/BlueJeans

Presentation skills

Attention to detail

Reliability

Education

High school diploma or equivalent

Tools

ServiceNow

Job description

Genesis10 is seeking a Client Support Specialist for an onsite role in Columbus, OH. This is a 6+ month contract to hire, offering $21.00–$25.00 per hour (W2), based on qualifications.

The role provides wireless support for client operations, troubleshooting end-user issues, and coordination with the Project Manager. The ideal candidate brings strong customer service, mobile technology interest, and experience with MDM and MFA.