Wireless Sales Training Lead (Hybrid NJ/NY)

RedLion Mobility; Jersey City (NJ); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobility is seeking a Wireless Sales Trainer to develop and deliver comprehensive training programs across the New Jersey/New York area. This hybrid role focuses on elevating technical, sales, and customer service skills for frontline staff.

You'll design engaging sessions, create manuals and e-learning, and evaluate training impact using KPIs. Compliance, product knowledge, and telecom trends are emphasized to improve performance and customer satisfaction.

Qualifications

• Education: High school diploma or bachelor's degree.
• Familiarity with telecommunications systems, wireless and fiber networks, broadband.
• Exceptional facilitation and presentation skills in both in-person and virtual settings.
• Strong instructional design and curriculum development skills.
• Proficiency with Learning Management Systems (LMS) and e-learning tools.
• Data-driven approach to evaluating training impact.
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams.
• Experience in telecommunications training.
• Experience designing training for telecom sales teams.
• Eligible to work in the United States.

Responsibilities

• Develop and facilitate training sessions for frontline employees, technicians, sales teams, and customer service representatives.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct classroom and virtual training using interactive methods to ensure knowledge retention.
• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design structured onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.
• Provide ongoing education on new product launches, service packages, and emerging technologies.
• Collaborate with subject matter experts and product managers to maintain technical accuracy in all materials.
• Stay current with telecom trends, customer experience best practices, and learning technologies.
• Report training outcomes and ROI to leadership; recommend process and performance improvements.

Skills

Facilitation

Presentation skills

Instructional design

Curriculum development

Data-driven analysis

Telecom training

Sales training

Onboarding frontline teams

Education

High school diploma or bachelor's degree

Tools

LMS

e-learning tools

Job description

RedLion Mobility is seeking a Wireless Sales Trainer to develop and deliver comprehensive training programs across the New Jersey/New York area. This hybrid role focuses on elevating technical, sales, and customer service skills for frontline staff.

You'll design engaging sessions, create manuals and e-learning, and evaluate training impact using KPIs. Compliance, product knowledge, and telecom trends are emphasized to improve performance and customer satisfaction.