Wireless Sales Trainer - New Jersey

RedLion Mobility; Paterson (NJ); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

RedLion Mobility seeks a Wireless Sales Trainer for our New Jersey operations. The role designs and delivers training to enhance technical, sales, and customer service skills, ensuring staff stay current on telecom products and compliance.

The position is hybrid, based in NJ or NY Borough, with compensation up to $75K annually. You will create materials, conduct classroom and virtual sessions, and measure training impact through KPIs and ROI.

Qualifications

• High school diploma or bachelor’s degree required.
• Proven experience delivering training in telecom or tech.
• Strong facilitation and presentation skills in-person and virtual.

Responsibilities

• Develop and facilitate training sessions for frontline employees, technicians, sales teams, and customer service reps.
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.
• Conduct classroom and virtual training with interactive methods to ensure knowledge retention.
• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.
• Design onboarding programs for new hires in sales, support, and field service roles.
• Evaluate training effectiveness through assessments, KPIs, and post-training metrics; revise programs based on data and feedback.
• Ensure training content reflects current telecom regulations, data privacy requirements, and safety protocols.
• Provide ongoing education on new product launches, service packages, and emerging technologies.
• Partner with subject matter experts and product managers to maintain technical accuracy in materials.
• Stay current with telecom trends, customer experience best practices, and learning technologies.
• Report training outcomes and ROI to leadership; recommend process and performance improvements.

Skills

Facilitation

Presentation

Curriculum design

LMS

Data-driven

Training delivery

Telecommunications

Sales training

Onboarding

US work eligibility

Education

High school diploma

Bachelor's degree

Tools

LMS platforms

Authoring tools

Job description

The Wireless Sales Trainer - New Jersey is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction. Hybrid Role Based in NJ or NY Borough. Compensation: up to 75K annually.

Key Responsibilities

Training Design & Delivery

• Develop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives
• Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies
• Conduct both classroom and virtual training using interactive methods to ensure knowledge retention

Program Development & Evaluation

• Collaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge
• Design structured onboarding programs for new hires in sales, support, and field service roles
• Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback

Industry & Compliance Training

• Ensure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols
• Provide ongoing education on new product launches, service packages, and emerging technologies

Collaboration & Continuous Improvement

• Partner with subject matter experts and product managers to maintain technical accuracy in all materials
• Stay current with telecom trends, customer experience best practices, and learning technologies
• Report training outcomes and ROI to leadership; recommend process and performance improvements

Requirements

• Education: High school diploma or bachelor's degree
• Technical Knowledge: Familiarity with telecommunications systems, wireless and fiber networks, broadband, and related technologies
• Skills:
• Exceptional facilitation and presentation skills in both in-person and virtual settings
• Strong instructional design and curriculum development skills
• Proficiency with Learning Management Systems (LMS) and e-learning tools
• Data-driven approach to evaluating training impact
• Experience delivering training programs, including onboarding frontline teams and training frontline retail associates and sales teams
• Experience in telecommunications training
• Experience designing training for telecom sales teams
• Eligible to work in the United States

Preferred Qualifications

• Certification in Training & Development (ATD, CPTD, or equivalent)
• Knowledge of adult learning principles, blended learning, and microlearning methods

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance