Wireless Sales Associate - Fast-Paced Tech & Growth

T-MOBILE USA, Inc.; Dothan (AL); On-site; USD 25,000 - 28,000; Full time

Job summary

T-Mobile USA, Inc. is seeking Mobile Associates to join the in-store Retail Team of Experts, delivering the T-Mobile brand and educating customers about devices and services.

The role focuses on building relationships, showcasing latest technology, and completing new-employee training as part of a learning pathway toward the Mobile Expert level. The position emphasizes a world-class customer experience, strong product knowledge, and collaboration with store teams to meet customer needs and drive

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)
• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Responsibilities

• Builds proficiency related to serving and selling to customers, providing a world-class experience and building loyalty by guiding their shopping journey and demonstrations in-store.
• Becomes skilled with digital tools to explain coverage and plans; complete in-store training and knowledge resources.
• Establishes relationships with other teams to own the customer experience and resolve issues, supporting leads and initiatives.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking Mobile Associates to join the in-store Retail Team of Experts, delivering the T-Mobile brand and educating customers about devices and services.

The role focuses on building relationships, showcasing latest technology, and completing new-employee training as part of a learning pathway toward the Mobile Expert level. The position emphasizes a world-class customer experience, strong product knowledge, and collaboration with store teams to meet customer needs and drive