Wireless Retail Team Lead: Elevate Customer Experience

Arch Telecom; Lexington (VA); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Health benefits

Career advancement opportunities

Employee discounts on plans

Job summary

Arch Telecom is seeking Retail Associate Managers to join our team and lead the brand presence in our stores. You will train your team, demonstrate devices and services, and drive customer satisfaction both in-store and online.

In this learning role, you will develop proficiency in customer service, upsell accessories and IoT devices, and support the Retail Store Manager in daily operations and coaching. This position offers growth opportunities within a fast-paced, energy-filled environment.

Qualifications

• Be at least 18 years of age.
• High school degree or GED is required.
• Experience in wireless sales or retail is beneficial.

Responsibilities

• Learn and build proficiency in customer service while delivering best-in-class experiences.
• Demonstrate devices and services and guide customers through purchasing decisions.
• Assist in daily operations and coaching under the Retail Store Manager.
• Build relationships across channels to resolve customer issues and identify small business leads.

Skills

Leadership

Customer service

Communication

Sales

Team leadership

Education

High school diploma or GED

Job description

Arch Telecom is seeking Retail Associate Managers to join our team and lead the brand presence in our stores. You will train your team, demonstrate devices and services, and drive customer satisfaction both in-store and online.

In this learning role, you will develop proficiency in customer service, upsell accessories and IoT devices, and support the Retail Store Manager in daily operations and coaching. This position offers growth opportunities within a fast-paced, energy-filled environment.