Wireless Retail Team Lead: Customer Experience

Arch Telecom; Naples (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

ESOP

Bonus earnings

Automatic raises

Career advancement

Discounted plan

Health benefits

Job summary

Arch Telecom is seeking a Retail Associate Manager to join a fast-paced wireless retail team in Naples, FL. You will lead a store team, demonstrate devices and services, and coach staff to deliver exceptional customer experiences while driving sales and operational excellence.

The role emphasizes leadership development, hands-on coaching, and collaboration with the Store Manager in daily operations, with opportunities for advancement in a dynamic retail environment.

Qualifications

• Leadership and team instruction in a fast-paced retail setting.
• Strong communication and relationship-building with customers.
• Ability to identify and address customer needs and close sales.
• Willingness to lead peers and support store operations.

Responsibilities

• Provide best-in-class customer service and educate customers on devices and plans.
• Assist Retail Store Manager with daily operations and coaching.
• Develop peer relationships and build a collaborative team environment.
• Identify and hand off small business leads to drive store growth.

Skills

Leadership

Team leadership

Communication

Customer focus

Sales driven

Education

High school diploma or GED

Job description

Arch Telecom is seeking a Retail Associate Manager to join a fast-paced wireless retail team in Naples, FL. You will lead a store team, demonstrate devices and services, and coach staff to deliver exceptional customer experiences while driving sales and operational excellence.

The role emphasizes leadership development, hands-on coaching, and collaboration with the Store Manager in daily operations, with opportunities for advancement in a dynamic retail environment.