Wireless Retail Team Lead and Customer Experience Coach

Arch Telecom; Sarasota, Northern (FL, KY); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Competitive hourly pay

Bonus earnings

Automatic raises at milestones

Career advancement opportunities

Discounted T-Mobile Cell Phone Plan

Health benefits for full-time

Job summary

Arch Telecom is hiring a Retail Associate Manager in Sarasota, FL to join our retail team. You will learn and apply customer service skills while guiding customers through device and service options and delivering a best-in-class experience in-store.

You will support the Store Manager in daily operations, coach teammates, and identify opportunities to upsell accessories, IoT devices, and plans. This entry-level leadership role emphasizes customer focus and hands-on coaching in a fast-paced

Qualifications

• Be at least 18 years old.
• High school diploma or GED required.
• Ability to stand for long periods and lift up to 25 lbs.
• Reliable transportation and full-time availability (40 hours).

Responsibilities

• Deliver best-in-class customer service and build loyalty.
• Run demonstrations of devices and plans in-store.
• Assist Retail Store Manager with daily operations and coaching.
• Identify and hand off small business leads to drive sales.

Skills

Leadership

Customer service

Sales discipline

Education

High school degree or GED

Tools

POS systems

Stock management

Job description

Arch Telecom is hiring a Retail Associate Manager in Sarasota, FL to join our retail team. You will learn and apply customer service skills while guiding customers through device and service options and delivering a best-in-class experience in-store.

You will support the Store Manager in daily operations, coach teammates, and identify opportunities to upsell accessories, IoT devices, and plans. This entry-level leadership role emphasizes customer focus and hands-on coaching in a fast-paced