Wireless Retail Sales Pro — ESOP, Uncapped Commission, Growth

Arch Telecom; New York (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

ESOP

Competitive pay

Uncapped commissions

Career advancement

Health benefits

Discounted phone plan

Job summary

Arch Telecom is seeking entry-level Mobile Associates in New York to join a fast-paced retail team. You’ll learn customer service while building product knowledge and deliver best-in-class experiences. You will demonstrate devices, understand individual needs, and help customers select solutions that fit their lifestyle.

This role emphasizes relationship-building, collaboration across channels, and growth toward Mobile Expert through training and performance. Competitive pay and benefits offered.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.

Responsibilities

• Help customers pick up right where they left off in their shopping journey, online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
• Guide your customers through their purchasing experience with thoughtful questions and clear answers.
• Develop relationships across channels to own the customer experience and resolve issues.
• Identify and handoff small business leads.

Skills

Customer service

Sales

Communication

Team collaboration

Problem solving

Learning mindset

Education

High school diploma or GED

Job description

Arch Telecom is seeking entry-level Mobile Associates in New York to join a fast-paced retail team. You’ll learn customer service while building product knowledge and deliver best-in-class experiences. You will demonstrate devices, understand individual needs, and help customers select solutions that fit their lifestyle.

This role emphasizes relationship-building, collaboration across channels, and growth toward Mobile Expert through training and performance. Competitive pay and benefits offered.