Wireless Retail Sales Manager Lead, Grow, Earn

Tcc Wireless Llc; Charlotte (NC); On-site; USD 59,000 - 121,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with match

Job summary

JM Wireless in Charlotte, NC is seeking a Retail Sales Manager to lead a dynamic sales team and drive exceptional customer service in a fast-paced wireless retail environment.

You will recruit, train, and coach staff, manage schedules, and push for sales excellence while maintaining a customer-first approach and brand standards. Competitive hourly pay with uncapped commissions supports a rewarding earnings potential.

Qualifications

• Bachelor’s-level education or equivalent in business, marketing, or management.
• 2+ years of retail sales management experience (wireless industry preferred).
• Proven ability to meet or exceed sales goals.
• Flexible schedule including evenings, weekends and holidays.
• Reliable transportation.
• Bilingual English/Spanish strongly preferred.

Responsibilities

• Recruit, hire, and train sales staff to build a high-performing team.
• Motivate, coach, and provide regular feedback to drive performance.
• Conduct performance evaluations and develop staff.
• Plan staff schedules for peak hours and coverage.
• Drive store sales and achieve targets; meet or exceed goals.
• Maintain customer-first approach to ensure satisfaction and loyalty.
• Acquire and retain customers and deliver personalized solutions.
• Lead upselling, cross-selling and account activation strategies.
• Conduct weekly team meetings and set sales expectations.
• Monitor store operations and ensure brand standards are met.

Skills

Leadership

Team-building

Interpersonal communication

Strategic thinking

Analytical skills

Problem-solving

Wireless product knowledge

Adaptability

Sales motivation

Upselling

Education

Associate or Bachelor’s degree in business/marketing/management

Job description

JM Wireless in Charlotte, NC is seeking a Retail Sales Manager to lead a dynamic sales team and drive exceptional customer service in a fast-paced wireless retail environment.

You will recruit, train, and coach staff, manage schedules, and push for sales excellence while maintaining a customer-first approach and brand standards. Competitive hourly pay with uncapped commissions supports a rewarding earnings potential.