Wireless Retail Associate — Path to Mobile Expert

Arch Telecom; Franklin Lakes (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employee Stock Ownership Program (ESOP

Competitive hourly pay

Uncapped commission earnings

Automatic raises at milestones

Career advancement opportunities

Discounted T-Mobile plan

Health benefits for full-time

Monthly sales incentive programs

Job summary

Arch Telecom, Franklin Lakes, NJ, is seeking Mobile Associates to join a fast-paced retail team. You’ll learn to deliver best-in-class customer service, demonstrate devices, and build loyalty by understanding customer needs.

The role emphasizes helping customers, hands-on tech demonstrations, and thoughtful guidance through purchases. Join a team that values energy, connection, and growth, with opportunities to advance from training to Mobile Expert as skills develop.

Qualifications

• 6 months of customer service and/or sales experience, Retail environment preferred.
• High school diploma or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.

Responsibilities

• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
• Exploring individual needs and providing hands-on demonstrations of the latest technology in-store.
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan, including accessories and IoT devices.
• Guide customers through their purchasing experience with thoughtful questions and informative answers.

Skills

Customer Service

Sales

Retail Knowledge

Education

High School Diploma

Job description

Arch Telecom, Franklin Lakes, NJ, is seeking Mobile Associates to join a fast-paced retail team. You’ll learn to deliver best-in-class customer service, demonstrate devices, and build loyalty by understanding customer needs.

The role emphasizes helping customers, hands-on tech demonstrations, and thoughtful guidance through purchases. Join a team that values energy, connection, and growth, with opportunities to advance from training to Mobile Expert as skills develop.