Wireless Program Manager — Cross-Functional Delivery Lead

Tessco, LLC; Baltimore (MD); On-site; USD 65,000 - 75,000; Full time

Job summary

Tessco, LLC in Hunt Valley, MD, is seeking a Program Manager to join our Program Management Team. You will work with internal and external cross-functional teams to deliver a seamless customer experience and own all aspects of supporting your customer(s) from initiation to close.

The role requires 1-2 years of project management or sales experience in telecom, a business-related degree, travel up to 15%, and the ability to forecast resources, manage contracts, and drive ROI and customer

Qualifications

• 1-2 years' Project Management / Sales Experience in Telecommunications / Wireless Industry.
• Bachelor's degree in business or related field or equivalent documented experience.
• 5% - 15% Travel Requirement
• Ability to professionally prepare presentations and present to customers.
• Ability to leverage AI and Advanced Analytics
• Ability to effectively balance and prioritize multiple projects concurrently.
• Ability to multi-task and respond to rapid change.
• Excellent people skills, written and verbal communication.
• Strong sense of urgency for customer needs balanced with an understanding & advocacy for fiduciary responsibilities to Tessco.
• Ability to build relationships and influence others across various levels in the organization, work independently, and manage ambiguity.
• Experience analyzing data and gaining business insight.
• Proficient knowledge of Microsoft Office (Word, Power Point and Excel)

Responsibilities

• Effectively forecast and manage people, process, and technology related resources requirements for Program(s) to ensure successful execution against corporate goals with a focus on improving revenue and profit margin by leading and aligning cross-functional teams towards driving revenue optimization and cost containment on programs and services providing to program customer(s).
• Drive internal and external cross functional teams to maintain and enhance program(s) performance and cost savings over time based on a full understanding of customer and vendor contracts.
• Facilitate process improvements and accurately articulate Program Customer needs within Tessco's organization to drive strategies and maximize outcomes related to ROI, customer satisfaction and organizational metrics and performance.
• Coordinates with internal and external stakeholders to launch, maintain and enhance complex program(s).
• Drive key KPIs cross-functionally to meet both short-term and long-term goals and financial durability.
• Ensure compliance with contractual and legal obligations, including deliverables, SLAs, and other performance standards.
• Coordinate and collaborate with customers, vendors, project teams, internal support functions, and other stakeholders to ensure program objective achievement on time and within budget.
• Identify and execute continuous improvement initiatives to drive cost efficiencies and advancement of capabilities.
• Own coordination and management of customer conference calls, weekly project updates, and deadlines.
• Serve as the lead point of contact for the daily management and oversight of large customer account(s).
• Develop Tessco's role as our customer's business partner while collaborating internally with cross-functional teams to gain alignment and manage expectations.
• Learn your customer's business and contribute to their success by operationalizing Tessco's value proposition.
• Lead various initiatives including complex pricing offers, BOM management, and customer reporting.

Skills

Project Management

Sales Experience

Travel 5-15%

Communication

AI & Advanced Analytics

Microsoft Office

Education

Bachelor's degree in business or related field

Tools

NetSuite

Job description

Tessco, LLC in Hunt Valley, MD, is seeking a Program Manager to join our Program Management Team. You will work with internal and external cross-functional teams to deliver a seamless customer experience and own all aspects of supporting your customer(s) from initiation to close.

The role requires 1-2 years of project management or sales experience in telecom, a business-related degree, travel up to 15%, and the ability to forecast resources, manage contracts, and drive ROI and customer