Wireless Manager: Lead a High-Energy Retail Team

OSL Retail Services; Leominster (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary

Commissions

Bonuses

Employee discounts

RRSP matching

Paid vacation

Training

Employee assistance program

Women empowerment program

Job summary

OSL Retail Services seeks a Wireless Manager to lead a busy kiosk team within a high-energy retail setting. You will oversee daily operations, coach and schedule sales associates, and drive targets with strategic sales initiatives.

You will maintain product knowledge, manage inventory, and ensure superb customer service. This full-time role reports to the District Manager and offers bonuses, discounts, and ongoing training to support growth.

Qualifications

• Leadership to inspire and guide a team to hit sales targets and deliver great service.
• Strong understanding of wireless technology, products, and industry trends to manage sales.
• Ability to implement sales strategies, set performance goals, and drive revenue growth.
• Commitment to customer satisfaction through attentive service and issue resolution.

Responsibilities

• Oversee daily wireless department operations to ensure smooth service delivery.
• Supervise a team of sales associates: scheduling, training, and performance reviews.
• Drive sales targets by motivating the team and applying effective strategies.
• Maintain deep knowledge of products and services and keep the team informed.
• Monitor inventory levels and ensure proper stock and display per standards.
• Handle customer inquiries and resolve issues to maintain satisfaction.
• Lead regular team meetings on targets, campaigns, and changes.
• Forecast sales, analyze results, and adjust strategies to trends.
• Coordinate with marketing on promotions and initiatives.
• Ensure compliance with policies and legal regulations; manage budget and expenses.

Skills

Leadership

Technical acumen

Sales proficiency

Customer focus

Communication skills

Problem-solving

Adaptability

Organizational skills

Job description

OSL Retail Services seeks a Wireless Manager to lead a busy kiosk team within a high-energy retail setting. You will oversee daily operations, coach and schedule sales associates, and drive targets with strategic sales initiatives.

You will maintain product knowledge, manage inventory, and ensure superb customer service. This full-time role reports to the District Manager and offers bonuses, discounts, and ongoing training to support growth.