Wireless Sales Manager - Lead & Grow Team

OSL Retail Services; Westfield (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary + commissions

Quarterly bonuses

Employee discounts

RRSP matching

Paid vacation

Training programs

Career development

Employee Assistance Program

Job summary

OSL Retail Services is seeking a Wireless Manager to lead a high-energy kiosk team and drive sales performance. You will oversee daily operations, coach sales associates, and ensure exceptional customer experiences in a fast-paced retail environment.

You will manage budgets, analyze sales data, and collaborate with marketing on promotions, while maintaining product knowledge and team training. This role reports to the District Manager and offers strong earning potential and growth opportunities.

Qualifications

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong communication and presentation skills for leadership and customer interactions.
• Excellent customer service skills, proactive approach, attention to detail, and problem-solving capabilities.
• Physical ability to lift 30-50 pounds.
• Capability to stand or walk for extended periods during shifts.
• Preferred: Budget management, forecasting, merchandising, and retail metrics.
• Preferred: Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

• Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery.
• Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
• Drive sales targets and performance goals by motivating the team and implementing effective sales strategies.
• Maintain an in-depth knowledge of all products and services offered and ensure the team is well-informed.
• Monitor inventory levels and ensure products are stocked and displayed per company standards.
• Oversee customer inquiries, resolve issues, and ensure high customer satisfaction.
• Conduct regular team meetings on new targets, promotions, and operational changes.
• Analyze sales figures, forecast future sales, and adapt strategies to market trends.
• Coordinate with marketing to implement promotional campaigns and sales initiatives.
• Ensure compliance with company policies and legal regulations; manage department budget.
• Maintain cleanliness and organization within the sales area.
• Report to upper management on sales results and overall department performance.

Skills

Leadership

Technical Acumen

Sales Proficiency

Customer Focus

Communication Skills

Problem-Solving

Adaptability

Organizational Skills

Job description

OSL Retail Services is seeking a Wireless Manager to lead a high-energy kiosk team and drive sales performance. You will oversee daily operations, coach sales associates, and ensure exceptional customer experiences in a fast-paced retail environment.

You will manage budgets, analyze sales data, and collaborate with marketing on promotions, while maintaining product knowledge and team training. This role reports to the District Manager and offers strong earning potential and growth opportunities.