Wire Transfer Specialist

Socket.dev; Saint Paul (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

U.S. Bank is seeking a Wire Transfer Representative to support the Wire Department by handling inbound calls and processing transfer requests for internal partners and customers.

This role operates in a fast-paced call center, requiring accuracy, strong communication, and the ability to manage multiple tasks while delivering excellent service. Location is on-site at a U.S. Bank location with 3+ days per week on-site work and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent.
• 3–5 years of clerical and/or wire transfer experience.
• Strong knowledge of wire transfer and key entry.
• Excellent telephone and interpersonal skills.
• Ability to collect and organize information and resolve problems.

Responsibilities

• Handle inbound phone calls and process wire transfer requests.
• Enter transaction data accurately and initiate transfers.
• Maintain high accuracy and customer service in a fast-paced call center.
• Identify and escalate issues as needed.
• Manage multiple tasks while meeting deadlines.

Skills

Wire transfer knowledge

Phone handling

Customer service

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Wire Transfer Representative supports the Wire Department by handling inbound phone calls and processing wire transfer requests for both internal partners and customers. This role operates in a fast-paced call center environment and requires individuals to remain available for phone calls throughout the workday while accurately entering transaction data and initiating wire transfers. Successful candidates will be comfortable working in a phone-based environment and managing multiple tasks while maintaining a high level of accuracy and customer service. Strong attention to detail, problem-solving abilities, and communication skills are essential for success in this role.

Basic Qualifications

• High school diploma or equivalent
• Three to five years of clerical and/or wire transfer experience

Preferred Skills/Experience

• Thorough knowledge of wire transfer and key entry
• Well-developed clerical and customer service skills
• Strong telephone and interpersonal skills
• Thorough knowledge of banking operations
• Ability to collect and organize information
• Ability to identify and resolve/escalate problems
• Ability to direct workflow and priorities

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

Pay Range: $21.25 - $28.32

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.