Wire Transfer Operations Lead

KeyBank; Brooklyn (OH); On-site; USD 53,726,000 - 71,635,000; Full time

Job summary

KeyBank in Brooklyn, OH is seeking a team-focused Wire Transfer Operations Processor to handle incoming and outgoing wires, coordinate with partners, and resolve routine issues. The role emphasizes accuracy, timeliness, and risk mitigation in a fast-paced banking environment.

You will support a broad range of operations tasks, work with internal partners, and maintain focus on customer service and compliance. Office presence is required two days per week.

Qualifications

• Minimum 1 year of experience in operations role.
• High School Diploma or equivalent work experience required. College degree preferred.
• Works well with others in a fully developed team environment.
• Open minded and adaptable to new ideas in a changing environment.
• Exceptional attention to detail.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Process incoming and outgoing wire transfers and communicate status with internal partners and clients.
• Collaborate with other wire transfer team members and business partners to handle exception items.
• Ensure accurate and timely performance to provide a high standard of service and mitigate risk.
• Provide solutions by following established guidelines and referring complex issues to Senior level or supervisor.
• Commonly supports a broad range of responsibilities across operations and related product areas.
• Produce regular reporting and analysis as required.

Skills

Microsoft Office

10-Key

Monetary processing

High transaction volumes

Verbal & written communication

Analytical problem solving

Multi-system navigation

Banking regulations

Customer service

Teamwork

Education

High School Diploma or equivalent

College degree preferred

Job description

KeyBank in Brooklyn, OH is seeking a team-focused Wire Transfer Operations Processor to handle incoming and outgoing wires, coordinate with partners, and resolve routine issues. The role emphasizes accuracy, timeliness, and risk mitigation in a fast-paced banking environment.

You will support a broad range of operations tasks, work with internal partners, and maintain focus on customer service and compliance. Office presence is required two days per week.