Wire Specialist

Triad Bank; St. Louis (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Triad Bank is seeking a Wire Specialist I to support daily wire transfer operations, ensuring accuracy and adherence to procedures. The role emphasizes learning banking wire processes, strong attention to detail, and reliability in a fast-paced environment.

Responsibilities include processing routine domestic wires, verifying instructions, and assisting branches while maintaining security and compliance principles. This on-site position offers growth within a banking operations team.

Qualifications

• 0-2 years banking or operations experience.
• Minimum of high school diploma
• Demonstrates exceptional customer service skills, both internal and external.
• Exceptional attention to detail and organizational skills.
• Ability to manage sensitive information with discretion and professionalism.
• Demonstrates a strong team-oriented attitude, collaborating effectively with colleagues to achieve shared goals.
• Understanding of basic banking transactions and customer authentication.

Responsibilities

• Process routine domestic wire transfers (incoming and outgoing) using the bank's wire system, verifying against OFAC, and ensuring information is accurate.
• Verify customer instructions, callback requirements, and authentication procedures.
• Review daily wire queues for accuracy and completeness.
• Scan supporting documentation for record retention.
• Complete basic research and respond to branch/wire inquiries.
• Follow fraud prevention protocols and elevate irregularities.
• Perform other duties as assigned.

Skills

Customer service

Attention to detail

Team collaboration

Discretion

Basic banking knowledge

Education

High school diploma

Tools

Basic computer skills

Job description

The Wire Specialist I supports daily wire transfer operations by processing routine wire requests. This role ensures information is accurate, follows established procedures, and escalates issues when needed. The position requires strong attention to detail, basic computer skills, and the ability to work efficiently while learning banking wire processes.

Key Responsibilities

• Process routine domestic wire transfers (both incoming and outgoing) utilizing the bank's wire system, verifying against OFAC, and ensuring information is accurate.
• Verify customer instructions, callback requirements, and authentication procedures.
• Review daily wire queues for accuracy and completeness.
• Scan supporting documentation for record retention.
• Complete basic research and respond to branch/wire inquiries.
• Follow fraud prevention protocols and elevate irregularities.
• Perform other duties as assigned.

Qualifications

• 0-2 years banking or operations experience.
• Minimum of high school diploma
• Demonstrates exceptional customer service skills, both internal and external.
• Exceptional attention to detail and organizational skills.
• Ability to manage sensitive information with discretion and professionalism.
• Demonstrates a strong team-oriented attitude, collaborating effectively with colleagues to achieve shared goals.
• Understanding of basic banking transactions and customer authentication.