Wire Transfer Client Specialist — High-Volume Support

City National Bank; Los Angeles (CA); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

Paid time off

Job summary

City National Bank seeks a Client Servicing Specialist for funds transfer support in Los Angeles. You will respond to complex wire-related inquiries, provide status updates, and guide clients through procedures.

The role emphasizes strong communication, product knowledge, and adherence to security standards. Expect to handle high-volume calls, maintain service levels, and escalate issues as needed while staying current with bank policies and regulatory requirements.

Qualifications

• Minimum 2 years of client service experience
• Minimum 2 years of financial transaction processing experience
• Knowledge of wire/fund transfer operations
• Exceptional communication and problem-solving skills
• Ability to manage difficult discussions with clients at all levels
• Experience with call center technologies and multiple banking apps
• Proficient with Windows desktop operating systems
• Ability to research and resolve complex issues independently
• Multitask in a fast-paced call center
• Maintains professionalism under pressure

Responsibilities

• Respond to and handle complex wire-related issues for all CNB branches and departments
• Provide advice and solutions on wire transfer needs for internal and external clients
• Resolve complaints and de-escalate dissatisfied clients
• Process incoming and outgoing wire transfers (domestic and international, USD and foreign currency)
• Review policies and stay updated on procedures and regulatory changes
• Monitor call queues and assist management in meeting service levels
• Identify trends and suggest process improvements to management
• Escalate suspicious wire requests for additional review
• Maintain operational integrity and comply with bank policies and regulatory requirements
• Complete other related work as assigned

Skills

Client service

Call center

Financial transactions

Communication

Tools

IBS Insight

SQN

Money Transfer System

Esker

Job description

City National Bank seeks a Client Servicing Specialist for funds transfer support in Los Angeles. You will respond to complex wire-related inquiries, provide status updates, and guide clients through procedures.

The role emphasizes strong communication, product knowledge, and adherence to security standards. Expect to handle high-volume calls, maintain service levels, and escalate issues as needed while staying current with bank policies and regulatory requirements.