Wire Operations Speciailst

FirstBank; Anniston (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

FirstBank, located in Anniston, AL, seeks a Wire Operations Specialist to handle all aspects of domestic and international wire activity and to deliver quality customer service to branches and clients with wire questions.

The role includes origination/verification of wires, processing internal wires from First Horizon, and backup support for end-of-day wire system tasks, with required training through the bank’s programs.

Qualifications

• High School diploma or GED required.
• Preferred 1+ years of banking experience.
• Experience handling confidential information.
• Experience using database, Excel and Word software.

Responsibilities

• Process incoming/outgoing domestic and international wires via correspondent banks and systems.
• Originate and verify wires using corresponding bank.
• Receive post incoming wires from First Horizon and handle drawdown requests.
• Assist branch and customer inquiries/issues related to wires.
• Backup for wire system end-of-day shutdown and wire access setup.

Skills

Attention to detail

Customer service

Confidential information handling

Education

High School diploma or GED

Tools

SharePoint

Silverlake DirectLine Wires

Microsoft Excel

Microsoft Word

Database software

Job description

Position Summary:

This position is responsible for handling all aspects of wire transfer activity. Also, providing quality customer service to branch personnel & customers with wire questions, inquires & issues.

Essential Duties and Responsibilities:

• Wire Operations Specialist:
  • Process incoming/outgoing domestic & international wires via correspondent banks, SharePoint, Silverlake DirectLine Wires and Treasury Management
  • Originate/verify wires using corresponding bank.
  • Receive/post incoming internal & international wires from First Horizon.
  • Process drawdown/reverse drawdown wire requests.
  • Assist with branch & customer research request/inquiries/issues related to wires
  • Backup for performing wire system end of day shutdown
  • Wire Related customer service calls, emails and inquiries.
  • Backup for the setup of cash management customers with wire access
  • Complete in-house training required by department & bank’s training program

Education and /or Experience

• High School diploma or general education degree (GED) required
• Preferred 1+ years of banking experience
• Experience in handling confidential information
• Experience in the use of database, Excel, and Word software