WIOA Youth Eligibility & Enrollment Specialist

Equus; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Equus Workforce Solutions in Dallas, TX seeks a program support specialist for the WIOA Youth program to help customers enroll, assess eligibility, and verify required documentation in real time. You will work with a cross-functional team, coordinate outreach with Adult Education partners, local schools, community organizations, and employers to connect participants with services.

The role requires strong communication, data-entry accuracy, knowledge of workforce programs, and the ability to

Qualifications

• Associate's degree from a recognized community college, or comparable years of related case management and job matching experience.
• Knowledge of workforce programs (SNAP, TANF, WIOA, NCP, RESEA, TAA, SEAL).
• Bilingual in English and Spanish preferred.

Responsibilities

• Assists customers with enrollment in Career Office federally funded services.
• As part of a cross-functional, multi-program team, demonstrates knowledge of services, labor market information, and multi-program services
• Coordinates activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
• Interviews customers to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to determine clients' career development opportunities and eligibility of benefits.
• Accurately determines eligibility in accordance with local, state, and federal policies and procedures to ensure adequate and proper utilization of program funding.
• Collects and verify proper documentation and conduct data entry as required.
• Provides ineligible individuals with alternative resources within the center and community
• Documents in counselor notes that a determination was made regarding an applicant's eligibility status for WIOA youth program consideration. This entry should indicate that the applicant's eligibility status is either complete or incomplete & pending or denied.
• Ensures counselor notes contain factual information, professional decisions and be written professionally and with integrity.
• Assists individuals in determining what additional information may be needed for eligibility determination
• Thoroughly documents and ensures each participant meets all the criteria and necessary documentation is accurate and placed in the customer file
• Ensures updates to any TWC guidelines are adhered to.
• Ensures Work in Texas and Wagner-Peyser is complete prior to program enrollment
• Verifies all funding streams have been explored and case files updated accordingly, co-enrolling as appropriate.

Skills

Verbal communication

Written communication

Customer service

Public speaking

Bilingual English/Spanish

Education

Associate's degree

Tools

Word processing

Spreadsheet software

Job description

Equus Workforce Solutions in Dallas, TX seeks a program support specialist for the WIOA Youth program to help customers enroll, assess eligibility, and verify required documentation in real time. You will work with a cross-functional team, coordinate outreach with Adult Education partners, local schools, community organizations, and employers to connect participants with services.

The role requires strong communication, data-entry accuracy, knowledge of workforce programs, and the ability to