Eligibility Specialist

Equus Workforce Solutions; Houston (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Equus Workforce Solutions seeks a program support specialist to assist customers with enrollment in federally funded workforce services. You will work within a cross-functional team to apply labor market information and coordinate with Adult Education/Literacy partners and local employers.

You will interview clients to assess needs, determine eligibility, collect documentation, and document decisions in real time. The role requires accuracy, reliability, and knowledge of local workforce programs.

Qualifications

• Associate’s degree or comparable years of related case management and job matching experience.
• Excellent verbal and written communication skills are required.
• Demonstrated customer service skills are essential.
• Familiarity with workforce programs (SNAP, TANF, WIOA, NCP, RESEA, TAA, SEAL) is beneficial.

Responsibilities

• Assist customers with enrollment in Career Office federally funded services.
• Demonstrate knowledge of services, labor market information, and multi-program services within a cross-functional team.
• Coordinate outreach with Adult Education/Literacy partners, school districts, community-based organizations, and employers.
• Interview customers to assess training needs, education, experience, skills, and career development opportunities for eligibility of benefits.
• Determine eligibility per local, state, and federal policies to ensure proper funding utilization.
• Collect and verify documentation and perform data entry as required.
• Provide alternative resources to ineligible individuals.
• Document counselor notes regarding eligibility status for WIOA youth program considerations.
• Ensure notes contain factual information and professional decisions.
• Assist individuals in determining additional information needed for eligibility.Document that participants meet criteria and maintain accurate files.
• Adhere to updated TWC guidelines and complete Work in Texas and Wagner-Peyser requirements prior to enrollment.
• Verify funding streams and co-enroll where appropriate.

Skills

Verbal communication

Written communication

Customer service

Public speaking

Computer skills

Professional relationships

Organized and detail oriented

Bilingual English/Spanish preferred

Reliable transportation

Driver's license & auto insurance

Education

Associate’s degree or related experience

Tools

Word processing

Spreadsheet software

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. The position will provide support to the WIOA Youth program by ensuring customers are eligible for program enrollment and services. Explores barriers to determine youth eligibility, as well as any youth affiliated programs (AEL), verifies ongoing eligibility for continued services and ensures case files contain appropriate documentation to avoid disallowed costs. Ensures all services are data entered according to policies and procedures accurately and in real time as service is provided to the job seeker in the appropriate system (WIT).

Job Description

• Assists customers with enrollment in Career Office federally funded services.
• As part of a cross-functional, multi-program team, demonstrates knowledge of services, labor market information, and multi-program services
• Coordinates activities and conduct outreach with Adult Education/Literacy partners, local school districts, community-based organizations, and employers.
• Interviews customers to assess and record information regarding training needs, education, experience, skills, interest, and other relevant factors to determine clients' career development opportunities and eligibility of benefits.
• Accurately determines eligibility in accordance with local, state, and federal policies and procedures to ensure adequate and proper utilization of program funding.
• Collects and verify proper documentation and conduct data entry as required.
• Provides ineligible individuals with alternative resources within the center and community
• Documents in counselor notes that a determination was made regarding an applicant’s eligibility status for WIOA youth program consideration. This entry should indicate that the applicant’s eligibility status is either complete or incomplete & pending or denied.
• Ensures counselor notes contain factual information, professional decisions and be written professionally and with integrity.
• Assists individuals in determining what additional information may be needed for eligibility determination
• Thoroughly documents and ensures each participant meets all the criteria and necessary documentation is accurate and placed in the customer file
• Ensures updates to any TWC guidelines are adhered to.
• Ensures Work in Texas and Wagner-Peyser is complete prior to program enrollment
• Verifies all funding streams have been explored and case files updated accordingly, co-enrolling as appropriate.

Qualifications

• Associate’s degree from a recognized community college, or comparable years of related case management and job matching experience
• Excellent verbal and written communication skills
• Demonstrated customer service skills
• Sound knowledge of workforce programs (SNAP, TANF, WIOA, NCP, RESEA, TAA, SEAL)
• Demonstrate reliability and able to work independently
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Public speaking experience
• Demonstrated computer skills, with experience using word processing and spreadsheet software programs
• Ability to develop and maintain professional working relationships with management, coworkers, workers from other programs as well as the public
• Must be organized and detailed oriented
• Bilingual in English and Spanish preferred
• Must have reliable transportation
• Have a current driver's license and auto insurance

Additional Information

• All your information will be kept confidential according to EEO guidelines.
• The position is Monday - Friday, 8:00am to 5:00pm.
• UP to 50% travel within Dallas County

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.