WIOA Program Manager

Peckham, Inc.; Michigan; On-site; USD 65,000 - 90,000; Full time

Job summary

Peckham, Inc. in Michigan is seeking a Program Manager to lead workforce development programs funded by CAMW! and overseen in partnership with Capital Area Michigan Works!. The role emphasizes compliance, staff leadership, and program performance to meet contractual goals.

The position requires strong supervisory skills, budget management, and experience with reporting using program data systems. It is supported by grant funding and will require collaboration with multiple partner agencies.

Qualifications

• Bachelor's degree in Human Services, Social Work, Psychology or related field.
• 3–5 years of case management, workforce development, or career coaching experience.
• 1–2 years of team leadership and supervision experience.
• Equivalent combination of education, training, and experience.
• Valid driver's license and acceptable driving record.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Provide day-to-day team leadership and oversight of program staff.
• Monitor referrals and caseloads for eligibility and compliance.
• Provide onboarding and ongoing training for staff.
• Manage program budgets and contract modifications.
• Prepare responses to CAMW and Accountability Committee on performance.
• Utilize OSMIS and APEX databases for performance measures.

Skills

Case management

Workforce development

Team leadership

Customer service

Microsoft Office

Education

Bachelor's degree in Human Services, Social Work, Psychology or related field

Tools

Microsoft Office Suite

Job description

SUMMARY

The Program Manager plays a critical leadership role in overseeing workforce development programs in partnership with Capital Area Michigan Works! (CAMW!) and Peckham, Inc. This position is responsible for ensuring program compliance, team leadership, and operational excellence. Key responsibilities include monitoring referrals and caseloads, conducting file audits, managing budgets, and ensuring adherence to state and organizational standards. The Program Manager will train and support program staff, provide crisis intervention when necessary, and serve as a liaison with partner agencies. Additionally, the role involves data management, performance reporting, and continuous improvement initiatives to meet and exceed contractual goals. This position/program is supported through grant funding. Program operations are contingent upon the availability of grant funds and ongoing funding authorization.

DUTIES AND RESPONSIBILITIES

• Provide day-to-day team leadership, support and oversight of program staff and service operations to ensure successful client outcomes.
• Monitor referrals and caseloads for program eligibility, compliance, documentation and adherence to policy.
• Provide onboarding and continuous training to new and existing program staff to support consistent program operations, service delivery, and compliance with established procedures.
• Contribute to achieving established performance expectations in alignment with contract requirements and organizational goals.
• Provide crisis intervention, mentoring, and individualized support to ensure participant stability and success.
• Conduct routine file reviews to ensure staff documentation, records, and service activities comply with program requirements, organizational standards, and applicable regulations.
• Serve as a point of contact for Capital Area Michigan Works! Employment Services and Administration.
• Oversee program budgets, contract modifications and monitoring expenses to meet contract requirements in partnership with leadership.
• Make continuous improvement efforts in program design, service delivery, and customer service in order to meet the changing needs of stakeholders and to exceed established performance expectations as defined in the contract.
• Direct, plan, and implement policies, objectives, and activities of the organization with monitoring and prioritizing the workflow of staff.
• Manage financial obligations, including the documentation, review, and approval of supportive service requests, vendor payments, and participant reimbursements, ensuring compliance with established financial policies and procedures.
• Assist with month end billing, accruals and credit card expenses.
• Prepare, develop, and deliver comprehensive responses to CAMW and the Accountability Committee regarding program performance, outcomes, and compliance.
• Utilize the OSMIS and the APEX database for performance measures.
• Compile and analyze enrollment and exit data, business plan metrics, success stories, and annual performance reports to support program monitoring and continuous improvement.

ADDITIONAL RESPONSIBILITIES

• Participate in community and employer events and meetings with CAMW!, Peckham, Inc. and other partner agencies.
• Provide career counseling, coaching, and guidance to improve employability and independence.
• Coordinate client services in collaboration with internal CAMW programs and external partners.
• Develop and maintain strategic partnerships with employers, community organizations, training providers, and other external stakeholders through outreach and networking to expand job placement, training opportunities, and participant success.
• Build and maintain relationships with applicants through outreach, communication, and individualized support to enhance enrollment, retention, and participant success.
• Demonstrate respectful, compassionate, and service-oriented behavior when interacting with team members, staff, and other departments.
• As required by some customer contracts, Peckham employees may be required to obtain and maintain relevant professional certifications and/or security clearances as a condition of employment. This requirement will be determined based on the specific needs of contract.
• Comply with all policies and standards.
• Maintain safe and clean work environment.
• Promote Peckham’s vision values and services to all team members, staff, customers, and stakeholders.
• Assist in maintaining organizational wide quality standards.
• Regular and predictable attendance are required of this position to support the team and needs of the operations.
• Other duties as assigned.

QUALIFICATIONS

• Bachelors Degree in Human Services, Social Work, Psychology or other related field.
• 3 - 5 years of case management, workforce development, or career coaching experience.
• 1 - 2 years of experience providing team leadership and supervision.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Ability to maintain a valid driver's license and acceptable driving record in accordance with program and organizational requirements.
• Ability to identify priorities, manage competing deadlines, and complete tasks in a timely manner to support program goals and desired outcomes.
• Skilled with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint, to support documentation, communication, scheduling, and reporting needs.
• Ability to apply and maintain current best practices in career counseling, guidance, and customer service to effectively assess needs, provide support, and evaluate service satisfaction.
• Skilled in applying change management practices to support organizational transitions, promote adoption of new processes, and minimize disruption to operations.
• Ability to make informed decisions by considering program needs, available resources, and organizational priorities.
• Ability to lead and develop others through effective communication, trust-building, relationship management, and the ability to inspire confidence and engagement.

PREFERRED QUALIFICATIONS

• Global Career Development Facilitator (GCDF) or Business Solutions Professional (BSP) certifications.
• Knowledge of grant compliance processes and practices.

COMPETENCIES

• Business Acumen
• Decision Making
• Developing Others
• Effective Communication
• Inspiring Trust and Confidence
• Leading Others
• Relationship Building
• Results Oriented
• Strategic Thinking

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

EEO / EQUAL OPPORTUNITY

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER EEO/AA Employer/Vet/Disabled.

Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

E-Verify program.

REASONABLE ACCOMMODATION NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please contact us at [e-mail] or call us at [phone].

Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm).

Business Line: Human Services Location: Lansing, MI Worker Sub-Type: Staff Member

ABOUT PECKHAM

Peckham is a national award-winning social enterprise, recognized for its achievement in providing exceptional vocational rehabilitation for people with disabilities and barriers to employment. We accomplish our mission by working with community partners and through our own diverse business lines consisting of apparel manufacturing, warehousing, call centers, environmental services, and farming. Peckham prides itself on having a great culture which fosters a respectful, collaborative, and fun work environment. Employees are encouraged to bring their whole selves to work, share ideas, and engage in lifelong learning. Our culture further supports our mission by encouraging flexibility, health, and wellness. Staff enjoy benefits such as generous PTO policies, modern facilities, pet friendly work sites, free fruit, fitness classes, massages available for purchase, and opportunities for flexible work arrangements.

MISSION

Peckham, a nonprofit community vocational rehabilitation organization, is a unique business and human services agency which values quality, diversity, and performance. Our mission is to provide a wide range of opportunities to maximize human potential for persons striving for greater independence and self-sufficiency. We embrace collaboration, effective resource management, and innovative approaches to achieve world‑class excellence.

VISION

To prove that people with disabilities and other barriers are more than capable of delivering world‑class, high‑quality products and solutions. Peckham is an Equal Opportunity Employer - EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law. EEO is Law. Peckham participates in the E-Verify program. For more information please click follow this link For information on Immigrant and Employee Rights (IER), follow this link Pay Transparency Nondiscrimination Provision

Pay Transparency Nondiscrimination Provision