Winterlights Production Crew, Visitor Services

The Trustees of Reservations; Canton (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Sick time

Museum access and membership

Discounted admission and merchandise

Free entry to Trustees properties

Job summary

The Trustees of Reservations is seeking a Winterlights Production Crew member for the Eleanor Cabot Bradley Estate in Canton, MA. This seasonal, onsite role runs December through January and focuses on delivering a magical guest experience during the Winterlights event.

You will greet guests, operate POS systems, assist with gift shop and concessions, and support setup, maintenance, and takedown. Evening and weekend availability is required in a festive, team-driven environment.

Qualifications

• Experience in customer service or food/beverage roles.
• Point of sale experience required.
• Comfort standing for long shifts and working outdoors in cold.
• Availability evenings and weekends during Run of Show is required.

Responsibilities

• Greet guests, check tickets, and manage entry.
• Prepare and ring up cocoa, treats, and glow items at gift shop and concessions.
• Restock inventory as needed.
• Assist with event setup: hang lights, prep supplies, keep area tidy.
• Support wayfinding and guest experience.
• Assist with post-event takedown and storage.

Skills

Customer service

POS skills

Team players

Outdoors work

Tools

Toast POS

Job description

Who We Are

Founded in 1891 by a group of visionary volunteers, The Trustees of Reservations (The Trustees) is the nation's premier conservation and preservation organization. The Trustees' preserves, for public use and enjoyment, properties of exceptional scenic, historic, and ecological value in Massachusetts. Our properties are open to all, and we thrive by involving as many people as possible in all that we do. We aim to protect special places for future generations to enjoy in perpetuity, and have helped protect more than 50,000 acres, including 27,000+ acres on more than 120 reservations that are open to the public. As a non-profit conservation organization, we are funded and supported entirely by our visitors, supporters, volunteers, and our 100,000 Member households. We encourage you to learn more about The Trustees on our website, www.thetrustees.org.

Posting Information

Salary/Hourly Rate: $16 -$18

Hours per week: Variable, up to 40

Job Classification: Seasonal, Non-Exempt, Limited Term

Job Type: Onsite

Duration: December - January

Location: Bradley Estate, Canton, MA

What You'll Do

Love the holidays? Obsessed with twinkle lights, hot cocoa, and spreading joy? Join our Winterlights Production Crew, Visitor Services at the Eleanor Cabot Bradley Estate and help us light up the season for more than 20,000 guests! This isn't your average winter job - you'll be working in one of the most magical places in Massachusetts, surrounded by lights, music, and community. It's a chance to be part of something festive, fun, and totally unique.

We're looking for upbeat, helpful, team players to keep the magic going behind the scenes — especially at our gift shop, food & beverage stations, and front gates. If you're great with people, comfortable using a register, and can multitask with a smile, we want you on our crew!

The Role

Hours during Run of Show, November 27-January 2; are Wednesday-Sunday, 3PM - 9PM (closed December 24-25, open December 21-22 and 28-29, January 1)

• Be the face of Winterlights! Greet guests, check tickets, and keep the entry process smooth and welcoming.
• Prepare and ring up cocoa, treats, and glowing goodies in the gift shop and concessions area — and help restock when we sell out!
• Support the event setup: help hang lights, prep supplies, and keep the property tidy and safe before guests arrive.
• Keep everything running smoothly: pitch in with wayfinding, cleanliness, and ensuring a great guest experience from start to finish.
• Troubleshoot minor issues and communicate with the team to keep things on track.
• Take part in post-event takedown and storage (opportunities available through mid-January).

What You Bring

• A warm, welcoming attitude and a love for working with people
• Customer service or food/beverage experience (think: barista, retail, concessions, etc.)
• Point of sale skills (we use systems like Toast - or we'll train you!)
• Comfort being on your feet for long shifts and working outdoors in chilly temps
• Willingness to lift up to 30 lbs and help with light setup/cleanup tasks
• A flexible, can-do spirit — Winterlights is a team effort!
• Availability evenings and weekends during Run of Show is required

Why You'll Love It

Whether it's handing a kid their first s'more or helping a couple find the perfect ornament, you'll help create unforgettable moments all season long.

Your Benefits

• Sick Time: 40 hours of paid sick time upfront.
• Reciprocity:Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
• Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.

Equal Opportunity and Diversity

The Trustees is a proud equal opportunity employer and does not discriminate against any protected status including, but not limited to, age, race, ethnicity, sex, gender, sexual preferences, nation of origin, religion, or disability status and strongly encourages applications from people of color, persons with varying abilities, women, and LGBTQ+ applicants. We aspire to reflect and effectively serve the residents and communities of Massachusetts, who are at the core of our mission.

The Trustees' commitment to advancing the organization's vision for this work may be found here: Diversity, Belonging, Inclusion and Equity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We are committed to creating an inclusive and accessible work environment. To request reasonable accommodation during the application or interview process, please contact us at [e-mail].