Winter Shelter Case Manager – Housing-First Support

Shelter House; Leesburg (VA); On-site; USD 31,000 - 44,000; Part time

Job summary

Shelter House is seeking a compassionate Part-Time Hypothermia Case Manager to support individuals at the Loudoun Homeless Services Center. You will help create a safe, welcoming environment, connect clients to resources, and support progress toward housing stability.

The role emphasizes trauma-informed, Housing First, and client-centered services, with duties including engagement, referrals, documentation, and collaboration with partners.

Qualifications

• Bachelor’s degree in Human Services or a related field, or equivalent relevant experience.
• At least one year of experience in street outreach, case management, direct services, or a related field.
• Strong written and verbal communication skills.
• Ability to manage competing priorities, exercise sound judgment, and make informed decisions.
• Ability to remain organized and complete tasks in a fast-paced environment with frequent interruptions.
• Creative problem-solving skills and the ability to develop resourceful solutions to unique challenges.
• Strong organizational and time management skills.
• Valid driver’s license and reliable transportation.
• Ability to safely operate a 15-passenger van.
• Availability to work evenings and weekends as needed.

Responsibilities

• Create a safe, welcoming environment for clients accessing the Hypothermia Program.
• Assist clients with accessing showers, laundry, food, and other basic needs.
• Build trusting relationships through trauma-informed, person-centered engagement.
• Connect clients to healthcare, mental health services, benefits, employment, and education resources.
• Conduct outreach and inform eligible individuals about Drop-In Program services.
• Respond to client concerns, address safety issues, and de-escalate situations with empathy.

Skills

Communication skills

Time management

Evenings/weekends availability

Driver's license

16-passenger van operation

Education

Bachelor’s degree in Human Services or related field

Equivalent relevant experience

Tools

HMIS

Job description

Shelter House is seeking a compassionate Part-Time Hypothermia Case Manager to support individuals at the Loudoun Homeless Services Center. You will help create a safe, welcoming environment, connect clients to resources, and support progress toward housing stability.

The role emphasizes trauma-informed, Housing First, and client-centered services, with duties including engagement, referrals, documentation, and collaboration with partners.